What are the responsibilities and job description for the Food & Beverage Manager position at Sorrel River Ranch?
Title: Food & Beverage Manager
Reports to: General Manager
About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
POSITION OVERVIEW:
To embody The Sorrel River Ranch standard by exceeding guest expectations in all areas of service. Manage small and large details related to the food and beverage department and communicate necessary follow-up with pertinent teams.
Work tirelessly to execute The Sorrel River Ranch mission through supporting The Sorrel River Ranch operations team and stepping up to complete any and all tasks that need to be done.
POSITION RESPONSIBILITIES:
- Thoroughly and professionally communicate with all guests and team members in person, or by email, text, and telephone.
- Meet and greet all customers where possible.
- Advise customers on all F&B choices and ensure the restaurant staff have similar product knowledge.
- Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response.
- Assist with the training of restaurant staff including holding annual performance reviews.
- Assist with maintaining high standards of quality control, hygiene, and health and safety throughout
- Support other supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met.
- Collaborate with general manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations.
- Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.
- Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repairs.
- Ensure the Sorrel team are always well groomed and ready for work.
EDUCATION/ EXPERIENCE/OTHER REQUIREMENTS:
- Minimum of 2 years of restaurant experience and knowledge about POS (point of sale) systems.
- CPR/First Aid Certified
- Extensive understanding of Sorrel River Ranch activities and gear necessary
- Strong customer service skills
- Strong written and oral communication skills
- Work well with a team with diverse personalities
- Thrive under pressure
- Enjoy working in a fast paced, demanding atmosphere
- Possess high ethical standards
- Willing to work to specifically meet guest needs – early mornings and later evenings as needed
- Strong proficiency with Microsoft Office (Excel, Word, email)
- Familiarity with Apple products (computers, iPads, iPods, AppleTV)
- Previous experience in MEW, Pxier and Toast is a plus
- Must be computer and industry software savvy!
We have limited rental housing available on a first come, first served basis. The starting rate of pay will be based on level of experience.
We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.
