SYSTEMS AND SUPPORT ENGINEER (HYBRID)

SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.

Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.

Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.

Duration : limited 2 years, with possibility for extension

Mission of the function

Information and Communication Technology (ICT) supports and enables the SOS business strategies and all critical processes with effective, reliable and secure ICT systems. We help to utilize the power of information and communication technologies for achieving operational efficiency and a competitive market position.

By enhancing synergies among SOS associations as well as consulting and assisting them in operating ICT projects, we facilitate knowledge transfer and efficiency. We stay up to date with technological developments and explore potentials for future business advantages.

Purpose of the position

The System- and Support Engineer is part of a team that is responsible for the maintenance, and operation of our IT infrastructure on premise as well as Microsoft Cloud with focus on endpoint management and software distribution. In addition, the System- and Support Engineer collaborates with our IT security management team to ensure operational resilience by preparing for, responding to, and recovering from disruptions.

Tasks & Responsibilities

• Maintain and operate LAN and Windows based infrastructure to ensure the highest levels of security and availability
• Maintain and operate backup infrastructure and centralized software distribution like MS Intune / Autopilot
• Monitor advanced threat management platforms and security information and event management solutions like SentinelOne and take appropriate mitigation measures
• Implement and support further development of technical and organizational measures in line with GDPR requirements
• Participate in Incident management / Service Desk 1st and 2nd Level Support within GSC
• Conduct IT risk analysis (predictive, incident based) and identify actionable remediation measures on premise as well as cloud based
• Contribution to further development of strong and effective IT security concepts
• Oversee the development and implementation of business continuity plans.
• Contribute with knowledge and expertise to both internal and external compliance procedures and auditors during security assessments and security reviews
• Investigation of potential or actual attacks / incident response, defining counter measures and communication with responsible product / asset owners

Requirements

Desirable

We offer

If you are interested in this position, please s ubmit your detailed application in English by 25.9.2024 at the latest at https : / / careers-sos-kd.icims.com

Position will remain open until filled.

What we stand for

SOS Childrens Villages is committed to creating and maintaining a caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven, alleged or attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range from human resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action.?

SOS Childrens Villages is committed to creating and maintaining a safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment, exploitation and abuses by or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Childrens Villages employees come into contact by virtue of their work. All employees are expected to carry out their duties in accordance with our prevention and protection against Sexual Harassment, Exploitation and Abuse policy.?

In addition, SOS Childrens Villages apply a zero-tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process.?

Successful candidates will have to submit a criminal record certificate, current within the last three years. In accordance with the organisations child protection policy, these positions will be subject to criminal record checks.?

SOS Childrens Villages International, www.sos-childrensvillages.org / ?