What are the responsibilities and job description for the Sr. Service Desk Technician position at SOS International LLC?
Overview
Essential Job Duties
Minimum Requirements
Preferred Qualifications
Work Environment
Working at SOSi
SOSi is currently seeking a Sr. Service Desk Technician to join our team in Fort Meade, MD.
Essential Job Duties
- Assists users via phone and field support in a wide range of computer issues.
- Installs, upgrades, and maintains desktop and portable computer hardware, software, printers, and peripherals.
- Troubleshoots and resolves complex technical problems.
- Enters and updates tickets into the automated trouble ticketing system; tracks trends and recommends corrective actions; and ensures compliance with applicable security and property accountability requirements.
- Interfaces with Network Operations team on integration issues and product research and installation testing.
- Provides minor network cabling installations and modifications as required.
- Other duties as assigned.
Minimum Requirements
- Candidate must possess or be eligible for favorable T1 (NACI, national Agency Check) investigation.
- An IAT I certification (A CE, CCNA-Security, CND, Network CE, or SSCP) is required.
- Associates degree plus 7 years of experience.
Preferred Qualifications
- Active Secret clearance.
Work Environment
- Work is typically performed in an office environment.
- Onsite 5 days a week at Fort Meade, MD.
- The role may involve occasional travel to different office locations or client sites.
- The position requires the ability to work under pressure and meet tight deadlines.
- Occasional evening or weekend work may be required to support system upgrades or resolve critical issues
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
