What are the responsibilities and job description for the Customer service/ scheduler position at SOSA BPO?
Position: Appointment Setter
Schedule: Monday-Friday, 8:30 AM - 5:30 PM
Status: Temp-to-Hire
Salary: 16.50 plus
We are a leading timeshare exit company dedicated to helping timeshare owners legally, ethically, and efficiently exit their agreements. We are seeking a motivated and goal-oriented Appointment Setter to join our growing team.
Job Overview:
As an Appointment Setter, you will be the first point of contact for timeshare owners seeking to exit their agreements. Your main responsibility will be to engage prospects, educate them on our services, qualify leads, and set appointments for the sales team.
Key Responsibilities:
- Make high-volume outbound cold calls to timeshare owners, introducing them to our services and explaining the benefits of exiting their timeshare agreements.
- Effectively communicate the value of our services, addressing customer concerns and pain points.
- Qualify leads by gathering key details about their timeshare ownership and financial situation.
- Set appointments for the sales team to follow up with qualified leads and close deals.
- Maintain accurate, up-to-date records of calls, leads, and appointments in the CRM system.
- Meet or exceed daily, weekly, and monthly performance targets.
- Stay informed on industry trends, market conditions, and company offerings to provide the most relevant information to clients.
Qualifications:
- Previous experience in cold calling, telesales, or telemarketing is preferred.
- Strong communication skills, both verbal and written, with the ability to build rapport quickly.
- Self-motivated, goal-driven, and able to work independently.
- Comfortable using CRM software to track leads and progress.
- Ability to handle objections and rejection with a positive attitude.
What We Offer:
- Full training and ongoing support to ensure success in the role.
- A positive, collaborative work environment with a supportive team.
Join our team and play a key role in helping timeshare owners exit their agreements efficiently and effectively!