What are the responsibilities and job description for the Service Delivery Engineer – 24×7 Service Desk – Tier 3 position at SOTA SOLUTIONS LTD?
A 24×7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at Sota, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk / remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.
All potential candidates should read through the following details of this job with care before making an application.
If you have excellent technical and communication skills, a can-do attitude, and are committed to delivering outstanding service, we’d love to hear from you! Sota provides 24 x 7 service support and the ideal candidate will join our specialist team working a shift pattern of 12-hour shifts between 8-8, covering an average working week of 38.5 hours.
Your responsibilities
- Supporting staff at all levels within our customers' organisation.
- Resolving all IT issues in an efficient and timely manner.
- Resolving hardware issues with Desktops, Laptops, Peripherals, and Printers to minimise disruption to end users.
- Supporting Network administration / troubleshooting.
- Assisting with the management and administration of Servers, Desktops, Laptops, Telephony Services, and Network Infrastructure as required.
- Acting as the point of escalation for customers, resolving any problems swiftly and effectively.
Experience and knowledge
You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following :
About you
About us
Sota is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services, and supply chain management for small, medium, and large enterprises, public sector, education, and other diverse market sectors. Established for over 30 years, the company’s facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent. Sota has a record of sustained growth and is currently experiencing further rapid expansion. Sota is predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls, and Wireless Technologies, Printers, Desktops, Servers, Telephony, and Connectivity services.
Note : Traveling to customer premises will be required occasionally, so you must hold a current driving license and have access to your own vehicle. Sota Solutions values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be required to pass an Enhanced DBS check.
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