Clinical Manager

Healthcare Operations Manager - Dialysis Services

About this role:

Join a dedicated and collaborative team focused on delivering high-quality care to patients with advanced kidney disease. As a Healthcare Operations Manager, you will be pivotal in ensuring the smooth and efficient delivery of clinical services while upholding exceptional patient care standards. This leadership role within a close-knit facility involves overseeing daily operations, implementing individualized care plans, and providing essential dialysis treatment to individuals facing end-stage renal disease or chronic kidney disease.

Professional Development:

They are committed to the ongoing growth of our leaders. You will participate in a comprehensive leadership development program designed to foster continuous learning. This structured curriculum covers onboarding, core operational functions, business leadership principles, and advanced management skills. Career progression opportunities may include advancement to regional leadership roles.

Our Culture:

They recognize that their team members are our most valuable asset. They foster a supportive and caring environment where individuals are valued and empowered. Their commitment extends to providing resources such as educational assistance, scholarships for family members, disaster relief support, and financial aid during times of personal hardship.

KEY RESPONSIBILITIES:

Clinic Operations:

• Manage the overall operational efficiency of the dialysis clinic, encompassing cost management, process optimization, staffing, and adherence to quality benchmarks.
• Provide strong leadership, mentorship, and development opportunities for all direct reports.
• Collaborate effectively with internal departments such as Human Resources, Quality Assurance, and Technical Services.
• May oversee the facility's home dialysis program, coordinating with relevant stakeholders.
• Maintain the integrity of medical and operational records, ensuring compliance with data collection and auditing protocols.
• Ensure timely completion of required medical reviews and coding procedures.
• Manage clinic finances, including the efficient use of resources and regular review of financial performance.
• Oversee all necessary internal and external reporting requirements and participate in regulatory surveys.

Patient Care:

• Coordinate all facets of patient care in collaboration with the healthcare team, from initial intake through discharge.
• Ensure comprehensive patient education regarding treatment options, quality measures, and access care.
• Serve as a key resource for patients and their families, addressing concerns and inquiries.
• Ensure the timely completion of patient assessments and individualized care plans.
• Manage patient scheduling to optimize facility efficiency and develop strategies for addressing missed treatments.
• Plan, coordinate, and verify patient eligibility for dialysis services.
• Report any changes in patient status related to clinical matters, insurance, or logistical issues.

Staff Management:

• Participate in the recruitment and selection of new team members and ensure thorough onboarding and mandatory training.
• Verify that all patient care staff maintain current licenses and certifications and complete required training.
• Provide regular support and foster professional development opportunities for all clinical staff.
• Maintain up-to-date knowledge of company benefits, policies, procedures, and operational processes.
• Conduct employee performance evaluations and establish annual professional goals.
• Address performance issues and collaborate with operational leadership and Human Resources as needed.
• Manage staff scheduling and payroll processes.

Physician Collaboration:

• Facilitate the credentialing process for medical staff and ensure compliance with relevant medical staff bylaws.
• Cultivate strong working relationships with physicians, ensuring consistent and effective communication.
• Participate in interdisciplinary team meetings that contribute to the development of facility policies and procedures.

EDUCATION AND CREDENTIALS:

• Bachelor’s Degree or equivalent combination of education and relevant experience.
• Graduate of an accredited Nursing program (Registered Nurse).
• Current and valid nursing license in the relevant jurisdiction.

EXPERIENCE AND SKILLS:

• Required:6 years of operational experience within a healthcare setting.
• 12 months of clinical nursing experience.
• 6 months of experience in chronic or acute dialysis nursing.
• Successful completion of a color vision assessment.
• Preferred:3 years of supervisory or project/program management experience.
• Experience in medical-surgical or critical care nursing.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• The role involves a combination of administrative tasks, computer work, and direct interaction with patients, staff, and physicians.
• Travel between assigned facilities and other locations may be required for meetings and operational needs.
• The work environment is typical of a healthcare facility with regulated temperatures and moderate noise levels.
• Potential exposure to infectious diseases and materials is possible.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.
• The position requires direct patient care activities that may involve heavy lifting, patient transfers, and assistance with mobility. Appropriate equipment and/or assistance from colleagues will be available as needed.