What are the responsibilities and job description for the Customer Service Advisor position at SoTalent?
Insurance Customer Service Representative
📍 Location: Colorado Springs, CO
💰 Salary Range: $46,400 - $48,900 Incentives
🗓️ Training Starts Monthly | Future Opportunities in 2025
Why Join Us?
We are on a mission to help our members achieve financial security through top-notch products, trusted advice, and outstanding service. At the heart of our values are honesty, integrity, loyalty, and service, guiding everything we do — from how we treat our members to how we support our team.
If you're looking for a career where you can learn, grow, and make a real impact, this opportunity is for you!
About the Role:
Our Insurance Customer Service Representative role is designed to equip you with all the tools and training you need to excel — no prior insurance experience required!
✅ Paid Six-Month Training Program – Including comprehensive materials, hands-on practice, and dedicated support.
✅ We Pay for Your Licensing – All study materials and up to three exam attempts are covered to help you obtain your Property & Casualty License.
✅ Flexible Work Environment – After your initial 6 months in-office, enjoy the flexibility of working 2 days remotely each week.
✅ Shift Differential Bonus – Earn 15% extra pay for shifts after 6:00pm CST and on weekends.
What You'll Do:
🎯 Deliver exceptional customer service by assisting members through inbound and outbound phone calls.
📋 Provide expert advice on insurance products, from quotes and new policies to renewals and billing inquiries.
🔍 Identify member needs and provide tailored solutions to ensure financial security.
🖥️ Use multiple systems to manage customer requests efficiently.
🛡️ Maintain your Property & Casualty License to support members across different states.
What We're Looking For:
✔️ High School Diploma or GED equivalent.
✔️ Strong customer service skills with clear, professional communication.
✔️ Ability to manage multiple tasks while navigating various business applications.
✔️ A passion for helping others with financial protection solutions.
Preferred Skills:
🌟 1 year of customer service or sales experience in a fast-paced environment.
🌟 6 months of experience communicating frequently with customers via phone, email, or in person.
🌟 Military experience (whether you served or are a military spouse/partner) is highly valued.
Perks & Benefits:
✔️ Paid training and licensing costs covered.
✔️ Competitive pay with potential for performance-based bonuses.
✔️ Comprehensive benefits including medical, dental, and vision.
✔️ 401(k) with company match.
✔️ Generous paid time off and parental leave.
✔️ Support for your professional growth with career development resources.
Schedule:
🗓️ Training: Monday to Friday, 8-hour shifts within 8:00am – 6:00pm.
🗓️ Post-Training: Flexible 4 or 5-day schedules, including weekends.
Ready to kickstart a fulfilling career where your contributions truly make a difference? Apply now and become part of a company that values your growth, dedication, and passion for helping others.
Salary : $46,400 - $48,900
