What are the responsibilities and job description for the Customer Service Specialist position at SoTalent?
Kickstart Your Career in Insurance – Customer Service Representative (Phoenix, AZ)
💡 Join a company that values integrity, service, and growth. 💡
Are you looking for a rewarding career where you can make a real impact? We are seeking dedicated Insurance Customer Service Representatives to join our team in Phoenix, AZ. This role is more than just a job—it’s an opportunity to build a fulfilling career while helping individuals secure their financial future.
🔹 No experience in insurance? No problem! Our fully paid six-month training program will equip you with everything you need to excel in the industry.
🔹 $2,000 Signing Bonus – New hires starting in March will receive a sign-on bonus paid in two installments ($1,000 after 45 days and $1,000 after one year).
🔹 Military veterans and spouses/domestic partners are highly encouraged to apply.
What You’ll Do
✅ Be the Voice of Support – Assist customers via phone, email, chat, and more, providing guidance on insurance policies, billing, and coverage.
✅ Offer Expert Advice – Apply your knowledge to help customers find the right insurance solutions tailored to their needs.
✅ Navigate & Solve Issues – Use advanced tools and resources to resolve inquiries efficiently and minimize transfers.
✅ Excel in a Fast-Paced Environment – Work in a contact center setting, handling multiple customer interactions while delivering outstanding service.
✅ Maintain Required Licenses – Successfully obtain a Property & Casualty (P&C) license before your start date (materials and fees covered).
What You Bring
🔹 High School Diploma or GED
🔹 Excellent Communication Skills – Ability to clearly and professionally interact with customers.
🔹 A Customer-First Mindset – Passion for helping others and providing top-notch service.
🔹 Willingness to Learn & Grow – No prior insurance experience required!
What Sets You Apart
🌟 1 year of customer service or sales experience in a fast-paced environment
🌟 Previous experience in a contact center
🌟 Military service or a military spouse/domestic partner background
Work Schedule & Compensation
📅 Training Schedule: Monday – Friday, 9:30 AM – 6:00 PM (Local Time)
📅 Post-Training: 5-day workweek (may include weekends), shifts between 7:00 AM – 8:00 PM (weekends until 6:00 PM)
💰 Starting Salary: $46,135 - $48,635 (varies by experience & location)
✨ Shift Differential Pay: 15% for hours worked after 6:00 PM and weekends
Why Join Us?
✔ Career Growth – Learn, develop, and advance in a company that invests in your success.
✔ Comprehensive Benefits – Health, dental, vision, life insurance, and more.
✔ Work-Life Balance – Hybrid work schedule (after 6 months, 2 days remote per week).
✔ Supportive Team Culture – Work alongside passionate professionals in a collaborative and mission-driven environment.
🚀 Ready to start a career with purpose? Apply today and take the first step toward a bright future!
Salary : $46,135 - $48,635
