What are the responsibilities and job description for the Customer Service Specialist position at SoTalent?
Customer Service Specialist
Remote Flex $2,000 Sign-On Bonus
Ready to grow your career in customer service and insurance with a company that truly makes a difference? Join a mission-driven organization that helps people secure their futures with exceptional care, innovative products, and personalized guidance.
We’re looking for proactive and licensed Property & Casualty insurance professionals to join our expanding team in Phoenix, San Antonio, Tampa, or Colorado Springs. If you’re passionate about helping others, thrive in a structured environment, and are looking for career development—you’re in the right place.
What You’ll Gain:
- $2,000 Sign-On Bonus for hires starting in February, March, or April
- Fully paid six-month training program to equip you with tools for success
- Opportunities to work remotely up to 2 days/week after initial training
- Career growth and continued education support
- A purpose-driven environment focused on service, community, and integrity
What You’ll Be Doing:
- Deliver high-quality service and guidance to members across phone, email, and chat
- Support sales, policy updates, billing inquiries, and product recommendations for auto and property insurance
- Manage policyholder questions from simple requests to more complex account resolutions
- Navigate multiple systems efficiently while ensuring each customer interaction is thorough and empathetic
- Maintain state-specific Property & Casualty licensing requirements
- Collaborate with team members and leaders to ensure the best outcomes for clients
Who You Are:
- You have a high school diploma or GED
- You hold an active P&C or Personal Lines license in your state (or are eligible to transfer)
- You bring at least 1 year of experience in customer service, insurance, or a financial services setting
- You’re confident navigating various software tools and multitasking in a fast-paced environment
- You’re a clear communicator who listens with care and aims to help
- Military spouses and veterans are strongly encouraged to apply
What Makes You Stand Out:
- Experience working in a contact center or customer support hub
- Bilingual skills or prior experience supporting diverse customer bases
- A desire to work in a values-driven company with a strong sense of mission
Pay & Perks:
- Base pay: $46,370 – $50,300
- Shift differential: 15% for evening or weekend hours
- Bonuses: Performance-based incentives available
- Benefits: Industry-leading medical, dental, and vision insurance, 401(k) with match, pension, generous paid time off, parental leave, wellness programs, and more
Join a company where your work truly matters—and your development is a priority.
Salary : $46,370 - $50,300
