Private Client Community Manager

Growing, Succeeding and Designing Our Future Together

We are looking for future team members who are excited to make an impact. As an employee-owned company, we are dedicated to the betterment of our clients, our communities, and our employees. Your contribution is key to the quality of service SMA delivers. Throughout your career with SMA, there will be opportunities for you to improve the skills you need to achieve your professional goals. We encourage you to explore innovative ways to develop solutions while collaborating with team members inside and outside the organization by providing the framework for you to find success.

We don't just talk about being client-focused; the engineers, scientists, surveyors, technicians, and other professionals at SMA live and breathe it. After all, we are members of the communities we help.

SUMMARY:

Souder, Miller & Associates is recruiting for the Client Community Manager position to manage the business development needs of the Private Sector. This is a full-time position available in El Paso, TX, and/or Las Cruces, NM. The Client Community Manager is the leader of a Client Subsector in one of the four primary Client Sectors (Tribal, Federal, Public, Private). This position operates at a strategic level and is responsible for tracking the Client Subsector, building strategy for new service offerings to address Subsector trends, working with the Client Community Director and other Client Community Managers to identify cross-selling opportunities, and working with Technical Sector Directors to preserve and build technical expertise across the entire organization in support of the Subsector. The person that holds this position is effectively the champion of this Subsector and thereby has ownership responsibility for its success. This role includes accountability for anticipating trends in the Subsector (e.g., funding, client profitability opportunities, regulatory drivers, etc.), meeting growth goals, and keeping the production teams suitably occupied, including identifying and securing projects that can be profitably executed by staff.

RESPONSIBILITIES:

• Develop, track, and meet/exceed performance goals for the Subsector.
• Oversee budgets, bids, and contracts, and direct the negotiation of contracts within the Subsector.
• Identify and mentor an immediate second to this position (i.e. succession planning).
• Develop and execute a marketing and business development strategy for expansion of the Subsector.
• Provide guidance and, as necessary, participation in specific pursuits, proposals, and client interviews within Subsector.
• Sign-off authority on assignment of key staff by Technical Sector Directors for Subsector projects, including evaluation of work product and efficiency of production.
• Develop and execute plans to increase prominence of SMA within the Subsector, including the development and execution of strategic initiatives.
• Collaborate with the Technical Sector Directors in the recruitment of key employees that directly contribute to identified needs and opportunities within the Subsector.
• In cooperation with the SMA Executive Team, assess technology to identify profitable opportunities for service expansion and Subsector growth.
• Utilize the Customer Relationship Management (CRM) resources to track opportunities and general client information.
• In cooperation with the Technical Sector Directors, coordinate, develop, and implement policies, standards, specialized training, and procedures for technical work performed in the Subsector.
• In cooperation with the marketing staff, evaluate and coordinate the development of suitable marketing materials and standard proposal language for the Subsector, including internet (external) and intranet (internal) materials.
• Participate in overall Company planning relative to all company services and Client Communities and specifically related to the designated Subsector.
• Recommend or identify disciplinary action or termination of direct reports (if any).
• In cooperation with the Health and Safety Manager, identify improvements for a safe working environment relative to the industry standards of the Subsector.
• Perform administrative functions such as reviewing and writing Subsector reports, recommending expenditures, and enforcing adherence to systems.
• Other general administrative duties related to marketing, sales, and recruiting.

JOB REQUIREMENTS

• Bachelor of Science degree in engineering, science or related technical field, or business/marketing (with suitable A&E minor and/or A&E industry experience).
• Proven experience with Client Relations and Business Development (A&E experience preferred).
• Minimum of eight years of experience post-graduation.
• Minimum of two years of experience in a management position.
• Must have a valid Driver's license and be able to pass the drug test.

BENEFITS

• Health, Dental, Vision, 401K Retirement Plan, Employee Stock Options (ESOP), Life/ADD/Short Term/Long Term Insurance, Voluntary Insurance, Flexible Spending Account, and Dependent Care.
• Employee Wellness Program, Employee Assistance Program, Flexible work schedule, ID Theft Protection, .
• Tuition/Student Loan Reimbursement and Professional Dues.
• Comp Time, Paid Time Off, Jury Duty Pay.

Salary Grade: $97,000-$162,000 (Salary, DOE)

Travel up to 75%

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able and willing to frequently lift and/or move 25 pounds and occasionally lift and/or move up to100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions.
The noise level in the work environment is usually moderate.

WHY SOUDER, MILLER & ASSOCIATES:

SMA has been inspiring engineers, surveyors, and scientists to deliver innovative solutions since 1985. SMA is the third-largest engineering firm in New Mexico. Whether it is designing public roads and interstates, threading fiber-optic conduits in between underground utilities across an urban intersection, choosing the most effective method to remediate contaminated soil, master planning mixed development, or ensuring access to safe drinking water by identifying water sources and operating treatment facilities, our employees demonstrate their commitment to our clients by building a partnership and investing in the success of every project.