Public Client Community Director

Growing, Succeeding and Designing Our Future Together

We are looking for future team members who are excited to make an impact. As an employee-owned company, we are dedicated to the betterment of our clients, our communities, and our employees. Your contribution is key to the quality of service SMA delivers. Throughout your career with SMA, there will be opportunities for you to improve the skills you need to achieve your professional goals. We encourage you to explore innovative ways to develop solutions while collaborating with team members inside and outside the organization by providing the framework for you to find success.

We don't just talk about being client-focused; the engineers, scientists, surveyors, technicians and other professionals at SMA live and breathe it. After all, we are members of the communities we help.

SUMMARY

The Client Community Director is the leader of one of the four Client Communities (Tribal, Federal, Public, Private). This position operates at a strategic level and is responsible for tracking the Client Community and any related Client Subsectors, building strategies for new service offerings to address Client Community trends, working with Technical Sector Directors to preserve and build technical expertise across the entire organization in support of the Client Community. The person that holds this position is effectively the champion of this Client Community and thereby has ownership responsibility for its’ success. This role includes accountability for anticipating trends in the Client Community (e.g. funding, client profitability opportunities, regulatory drivers, etc.), meeting growth goals, and keeping the production teams suitably occupied, including identifying and securing projects that can be profitably executed by staff.

RESPONSIBILITIES

• Develop, track and meet/exceed performance goals for the Client Community; assist Subsector Managers to complete the same for the Subsectors.
• Oversee budgets, bids, and contracts, and direct the negotiation of contracts within Client Community; assist and verify consistency of performance of Subsector Managers in development of bids and contracts within the Subsectors.
• Identify and mentor an immediate second to this position (i.e. succession planning).
• Develop a written marketing and business development strategy for expansion of the Client Community; collaborate with the Subsector Managers to do the same within Subsectors.
• Provide guidance and, as necessary, participation in specific pursuits, proposals and client interviews within the Client Community (and any related Subsectors).
• Sign-off authority on assignment of key staff by the Technical Sector Directors for Client Community projects, including evaluation of work product and efficiency of production; assist the Subsector Managers on assignment of key staff by the Technical Sector Directors for Subsector projects, including evaluation of work product and efficiency of production.
• Develop and execute plans to increase prominence of SMA within the Client Community, including the development and execution of strategic initiatives.
• Collaborate with the Technical Sector Directors in the recruitment of key employees that directly contribute to identified needs within the Client Community (and any related Subsectors).
• In cooperation with SMA Executive Team, assess technology to identify profitable opportunities for service expansion and Client Community growth.
• Utilize Customer Relationship Management (CRM) resources to track opportunities and general client information.
• In cooperation with the Technical Sector Directors, coordinate, develop and implement policies, standards, specialized training and procedures for technical work performed in the Client Community; assist Subsector Managers to complete the same for the Subsectors.
• In cooperation with the marketing staff, evaluate and coordinate the development of suitable marketing materials and standard proposal language for the Client Community, including internet and intranet materials.
• Participate in overall Company planning relative to all company services and market sectors and specifically related to the designated Client Community.
• Recommend or identify disciplinary action or termination of direct reports (if any).
• In cooperation with the Health and Safety Manager, identify improvements for a safe working environment relative to the industry standards of the Client Community.
• Perform administrative functions such as reviewing and writing Client Community reports, recommending expenditures and enforcing adherence to systems.
• Other general administrative duties related to marketing, sales and recruiting.

Salary Grade: $97,000-$162,000 (Salary, DOE)

QUALIFICATIONS

• Bachelor of Science degree in engineering, science or technical field, or business/marketing (with suitable A&E minor and/or A&E industry experience)
• Minimum ten years of experience post-graduation
• Minimum four years of experience in a management position
• Professional licensure/certification strongly preferred

BENEFITS

• Health, Dental, Vision, 401K Retirement Plan, Employee Stock Options (ESOP), Life/ADD/Short Term/Long Term Insurance, Voluntary Insurance, FSA, Dependent Care.
• Employee Wellness Program, Employee Assistance Program, Flexible Work Schedule, ID Theft Protection.
• Paid Time Off, Jury Duty Pay, Comp Time.
• Education Reimbursement and Professional Dues.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able and willing to frequently lift and/or move 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works in outside weather conditions.
• The noise level in the work environment is usually moderate.

WHY SOUDER, MILLER & ASSOCIATES:

SMA has been inspiring engineers, surveyors, and scientists to deliver innovative solutions since 1985. SMA is the third largest engineering firm in New Mexico. Whether it is designing public roads and interstates, threading fiber-optic conduits in between underground utilities across an urban intersection, choosing the most effective method to remediate contaminated soil, master planning mixed development, or ensuring access to safe drinking water by identifying water sources and operating treatment facilities, our employees demonstrate their commitment to our clients by building a partnership and investing in the success of every project.