Assistant Studio Manager, New York City - SoulCycle
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout : SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for the success and health of the studio’s daily operations.
ROLES AND RESPONSIBILITIES :
INTERPERSONAL SAVVY
Foster the SoulCycle Community and Culture in your studioSet the weather in your studio so your studio team loves to come to workBuild and foster relationships in your studio, with your instructors and local communityProactively identify and address conflicts within your studioAcknowledge your studio team’s wins and show gratitudeBe open to, embrace and manage change within your studio and your studio teamCUSTOMER FOCUS
Provide in the moment support to your team to ensure that all rider requests are addressedBe a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core valuesConfidently manage conflict in high pressure situationsDevelop meaningful relationships and connections with your studio’s ridersPROCESS MANAGEMENT
Be an expert on studio specific and company-wide operational procedures and policiesSeamlessly transition yourself, team, and studio to new ways of working and processesDevelop and maintain schedules to ensure that all operating processes are completedDemonstrate a solution oriented mindset and ability to execute within company standards in any situationORGANIZING AND PLANNING
Set priorities to ensure all deadlines are metDevelop checklists and operational schedules to ensure that all aspects of the facility are maintainedBe future oriented with a strong ability to plan for projectsDemonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressureSupport your Studio Manager in developing business plans to reach and exceed your ridership and retail goalsSupport your Studio Manager in ensuring that all company-wide initiatives are executed in your studioDevelop a holistic retail sales plan that encompasses your studio’s retail goalsWork alongside the retail team to identify opportunities to grow your studio’s retail businessMinimum Requirements :
Must have superior customer service and hospitality skillsMust be highly organized with the ability to prioritize multiple tasks and meet deadlinesStrong ability to communicate clearly with team members, clients, and managementMust be able to work flexible / non-traditional hours including weekendsAll employees are expected to be available to work peak holiday shiftsPersonal passion for fitness and / or the SoulCycle brand is requiredJ-18808-Ljbffr
