What are the responsibilities and job description for the Availability Manager - Active & Current TS/SCI with Full Scope Poly REQUIRED & a Sign-On Bonus is b position at SOUND ENGINEERING SOLUTIONS?
Total Compensation range of $71,365 - $84,280 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......Sound Engineering Solutions is excited to announce a Sign-On Bonus for the successful candidate hired for this role! Join our team during this festive season and enjoy a rewarding career with additional perks.
Active & Current TS/SCI with Full Scope Poly REQUIRED
Job Title: Availability Manager
Location: Columbia, MD
Key Responsibilities:
- Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements.
- Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.
- Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
- Leading incident response during critical outages and ensuring proper notification to management and customer POCs.
- Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
- Preparing summary report on all Major incidents occurring on shift
- Preparing Operations Center scheduling
- Must be able to communicate professionally with all levels of personnel from technicians to senior management.
- Strong time management, communication, interpersonal and presentation skills
- Strong troubleshooting and technical skills in networking and desktop support.
- Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus.
- Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
- Experience scheduling in a 24x7 environment
Requirements:
- Active & Current TS/SCI with Full Scope Poly is REQUIRED
- Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required.
- Bachelor's degree in engineering from an accredited college or university is required.
- Four (4) years of additional network engineering experience may be substituted for a Bachelor's degree.
Salary : $71,365 - $84,280
