Front Desk Receptionist

JOB OVERVIEW: Represent Sound Health Care Center to the public ensuring a professional and courteous environment. Duties may include back office therefore medical experience is preferred.

ACCOUNTABILITIES AND ESSENTIAL JOB FUNCTIONS:

• Greet guests immediately and acknowledge them with a smile
• Answer incoming calls and assist or transfer caller to the appropriate person
• Maintain reception area and keep it clean and well stocked
• Schedule appointments
• Advise patients of any delay and set an appropriate expectation if they will not be roomed within 10 minutes of their appointment time and demonstrate courtesy and helpfulness to patients and their families
• Collect necessary demographic and patient history information and request insurance cards and identification to prevent fraud
• Introduce the Patient Portal and encourage patients to access our services and their health care information via the portal
• Assist with medical releases
• File and distribute faxes
• Scan documents into patients chart
• Call patients to remind them of their upcoming appointments
• Maintain patient confidentially with appropriate sensitivity and safeguard protected health information to ensure the patient’s right to privacy
• RESPONSIBILITIES:
• Work independently and in a team to exceed patient expectations
• Maintain a clean and organized workspace
• Document work processes as required
• Perform other duties as assigned
• EXPERIENCE/QUALIFICATIONS:
• High school diploma or equivalent
• Back office experience and medical terminology preferred
• Six months related experience in a health care setting or two years experience in a customer service setting preferred or equivalent combination of education and experience
• REQUIRED SKILLS:
• Basic typing and keyboarding skills
• Strong organizational and interpersonal skills
• Experience with customer service
• Knowledge of computers, especially Windows-based applications and other office equipment such as multi-line telephones, fax machines (e-faxing), copiers, printers, 10-key and multi-purpose machines
• Ability to prioritize responsibilities
• Ability to multi-task efficiently and effectively
• Ability to act calmly and effectively in a busy or stressful situation
• Ability to communicate effectively in the English language in person, by phone and in writing
• Knowledge of contracted insurance plans and procedures
• Ability to handle cash and electronic credit card transactions securely and accurately
• Familiarity with electronic health record (preferred)
• Hearing: Adequate to perform job duties in person and over the telephone
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
• Speaking: Must be able to communicate clearly in person and over the telephone
• PHYSICAL REQUIREMENTS:
• Ability to lift and carry items weighing up to 30 lbs. unassisted
• Requires frequent viewing of computer screens
• Ability to bend, reach, stand, walk and sit
• COMPLIANCE:
• Requires adherence to all policies and procedures, including standards for HIPAA, WISHA (safety), attendance, punctuality, professionalism and personal appearance

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $18 - $21