Supervisor-Ambassador Operations

Salary range is $28.85/hour to $62.50/hour, with a midpoint of $45.67/hour. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

The Supervisor of Ambassador Operations is responsible for overseeing the Fare Engagement Coordinators, as well as various aspects of equipment and resource management, ensuring efficient purchasing, budget adherence, and maintenance. Lead and support teams in equipment organization, space planning, and administrative tasks. The Supervisor will drive the implementation of standard operating procedures (SOPs), manage project-related tasks, and maintain effective communication with staff to enhance overall operational efficiency.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• The performance of assigned staff, providing guidance and feedback to ensure effective team operations.
• Coordinates with coordinators and other team members to address issues, adjust schedules, and implement plans.
• Conducts meetings with coordinators and maintains communication with staff to ensure alignment with operational goals and policies.
• Manages purchasing processes and ensures adherence to budgetary constraints.
• Organizes and assigns equipment, manages its maintenance, cleaning, and lifecycle replacements.
• Plans and maintains space allocations, including lockers, badges, and key access.
• Oversees the distribution of handouts and printed materials.
• Updates and maintains Standard Operating Procedures (SOPs).
• Manages related projects and ensures that all tasks are completed according to established standards and timelines.
• Utilizes project management tools to drive risk management, issue resolution, and effective decision-making.
• Collaborates with project consultants and vendors as needed.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Associate’s degree in Public Service, Public Administration, Business or closely related field and four years of experience in managing talent, recruiting, and training adults in an organizational setting; OR an equivalent combination of education and experience. Two years of leadership, budgetary, planning and workforce management experience.

Required Licenses or Certifications:

• Valid state driver's license. This position is responsible for transporting equipment to fare engagement program personnel.

Required Knowledge and Skills:

• Strong leadership and people management skills.
• Ability to handle multiple tasks and projects efficiently.
• Proficiency in budget management and purchasing processes.
• Effective communication and problem-solving skills.

Physical Demands / Work Environment:

• Work in a mainly performed in a hybrid office and transit vehicle environment.
• Positions working in field may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals, and/or extreme noise.
• Position is responsible for management and set up of equipment such as brochures, inspection equipment, uniforms, etc. May be subject to bending, eye/hand coordination, grasping, hearing, kneeling, pushing, pulling, reaching, standing, talking, vision, and carrying and lifting up to 25 pounds.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)