What are the responsibilities and job description for the Customer Service Representative position at Sound United?
Job Summary
The Customer Service Representative is responsible for serving Masimo customers by providing product and support information, resolving issues, checking status and providing price and status information.
Duties & Responsibilities
- Enter and confirm sales orders placed by phone, fax, or e-mail;
- Resolve any discrepancies for EDI / EFAX orders;
- Resolves product problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution and expediting correction or adjustment, following up to ensure resolution;
- Provides status of orders and resolve any shipping discrepancies;
- Creates and maintains customer records by recording / updating account information;
- Analyzes weekly reports to edit / adjust customer pricing and financial records;
- Recommends potential enhancements to systems or customer accounts by collecting customer information and analyzing customer needs;
- Support sales force and internal team members for samples and supplies;
- Contributes to team effort by accomplishing related results as needed and directed by management;
- Performs other duties or special projects as assigned;
Minimum Qualifications :
Education
High School diploma or GED is required.
Compensation
Physical requirements / Work Environment
This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
