Program Support Specialist - MRRCT

Overview

Are you ready to make a meaningful impact in your community? Our Mobile Rapid Response Crisis Teams (MRRCT) operate 24/7 to provide essential behavioral crisis response services where they are needed most, and we are looking for a dedicated Program Support Specialist to ensure these vital operations run smoothly. 

In this all-encompassing role, you will be the organizational backbone of our crisis response efforts—managing data, coordinating schedules, supporting staff onboarding, and tracking performance metrics. If you’re detail-oriented, tech-savvy, and thrive in a fast-paced environment where your work truly matters, we want to hear from you! 

Take the first step toward a rewarding career that combines administrative excellence with meaningful community impact. Apply today and help us transform lives! 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Staffing Updates: Maintain accurate and up-to-date records of MRRCT staffing in the Rainbow Health system on a weekly basis. 

• Team Scheduling: Assist MRRCT managers in updating and managing team schedules, including tracking staff assignments and shift coverage. 

• Training Support: Track and monitor required trainings for MRRCT staff; assist with coordinating training sessions and ensuring Healthcare Authority compliance. 

• Onboarding Assistance: Support the onboarding process for new staff, including coordinating with people operations in scheduling orientations, ensuring documentation is complete, and preparing necessary materials. 

• Data Management: Create and maintain MRRCT charts, ensuring accuracy and timely updates as requested by leadership. 

• Performance Monitoring: Assist the leadership team in tracking and monitoring key performance indicators (KPIs) for MRRCT and prepare regular reports for program leadership. 

• Follow-up Tracking: Monitor and report on follow-ups related to MRRCT cases as directed by program leadership. 

• Reporting: Run and distribute MRRCT reports, ensuring they are complete and distributed in a timely manner. 

• Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment. 

• Team Support: Assist with assigning staff locations and shifts based on operational needs. 

• Administrative Coordination: Provide organizational support to MRRCT leadership, including scheduling updates, team communication, and other duties as assigned based on program needs. 

• Other ad hoc duties as assigned. 

SUPERVISORY RESPONSIBILITIES 

• None 

Qualifications

EDUCATION & EXPERIENCE 

• Education: Associates or Bachelors, preferably in a healthcare or human services discipline. 

• Experience: 1 years of experience providing administrative support. 

KNOWLEDGE, SKILLS, & ABILITIES 

• Technical Skills: Proficiency in standard business software, including Excel, Teams, and other Microsoft Office applications. Must be able to learn and use at least two software systems relevant to MRRCT operations. A basic understanding of mobile applications is a plus. 

• Administrative Office Skills: Including, but not limited to, organization skills, attention to detail, adaptability, time management, effectively handling shifting priorities, and problem solving. 

• Interpersonal Skills: Strong communication and collaboration skills with the ability to work effectively within all levels of the organization. 

• Reporting: Ability to create, maintain, and report out on metrics and KPIs. 

• Work Style: Must be able to work independently, while taking direction and input from multiple managers. 

CERTIFICATES, LICENSES, & REGISTRATIONS 

• Must have a Washington State driver's license and insurable driving record. 

• Must pass a criminal background check.  

PHYSICAL DEMANDS  

• Work will be done primarily in an office setting. 

• Must be able to sit, stand, and work at a desk for eight or more hours a day, using office equipment such as cellphones and laptops.   

• Must be able to engage vendors, team members, clients, and others over the phone and in person by voice.   

• Occasional lifting, carrying, pushing, pulling, and moving objects up to 25 pounds. 

• Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions. 

LIMITATIONS AND DISCLAIMER  

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and skills required for the position. Team members will be required to follow any other position-related instructions, and to perform other duties requested by their supervisor, in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis. 

Perks at Sound!

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
• Full time Team Member and child(ren) coverage until child's 26th birthday
• Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
• 2x annual salary additional $25,000
• Long Term Disability Insurance (60% monthly salary)
• 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
• The Standard
• Sound retirement plan:
• 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
• Team members are 100% vested; team members may contribute to their own plan
• Paid Training
• Free in-house professional training and $400 annually 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours -  Washington State Licensure
• Service Award - at 5,10,15,20 & 25 years of service

Compensation range is between $24.01 - 25.24 per hour, DOE.

Salary : $400 - $25,000