What are the responsibilities and job description for the Office Assistant position at Soundview Heating & Air Conditioning Corp?
Our growing company Soundview Heating and Air Conditioning is seeking an energetic and outgoing individual to join our team!
We are looking for a full-time assistant installation coordinator for our Middle Island, New York location. Responsibilities would include answering phone calls from customers and coordinating their estimate appointment with one of our sales team members. Prior customer service experiences a must.
Position Requirements:
Must have at least 5 years of customer service and administrative experience. Must be energetic, professional, articulate, responsible and dependable. Excellent problem solving and communication skills required. Computer skills a must.
· Effectively and courteously communicates with customer to gather information on the customer’s current systems and needs.
· Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes to the installation teams arrival time, and to schedule sub-contractors for the project.
· Represents the company professionally, honestly, and ethically in all business matters and concerns.
· Identify issues/problems/concerns regarding technicians or scheduling conflicts. Inform the service manager for his assistance.
· Receives customer lead information from the technicians, marketing efforts, and directly from the customer.
High school diploma or equivalent with experience working in customer service or other customer-service positions.
Experienced use of computers/ word/ Excel and prior experience with Quickbooks is desirable.
We offer a competitive salary (WEEKLY PAY) with a benefit package including medical, dental, vision, prescription, FSA, supplemental short term & long term disability insurance and sickness and accident insurance, retirement fund, 401(k), vacation time and more.
Soundview HVAC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.
Work Hours for This Position Are:
8:30 am to 4:30pm with appropriate breaks. Overtime is available and sometimes required.
Saturday may be required occasionally. Must be flexible with work schedule.
PAID TRAINING
Training will be held 8:00am to 5:00pm, Monday through Friday, for approximately 3 weeks.
Job Type: Full-time
Salary: $20.00 - $22 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- No nights
COVID-19 considerations:
We continue to monitor Covid-19 conditions. Soundview takes the proper precautions to protect our employees as well as our customers.
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $22.20 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Middle Island, NY 11953: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer relationship management: 5 years (Preferred)
Work Location: In person
Salary : $20 - $22