What are the responsibilities and job description for the Lead Technician position at SoundVision, LLC Audio Video Lighting Shading?
Job Summary: As a Lead Audio Video Smart Home Technician, you will play a critical role in delivering high-quality installations and providing outstanding service to our clients. You will work both independently and alongside other technicians to ensure timely and professional completion of installs, service calls, and project tasks. This position requires a strong focus on communication, attention to detail, and adherence to best practices in the audio-video and smart home technology industry.
Key Responsibilities:
Lead the installation and setup of multi-room audio/video systems and smart home solutions, ensuring optimal performance and client satisfaction.
Provide advanced troubleshooting expertise for various systems and resolve issues efficiently.
Install and configure basic networking and data systems.
Program and configure single-room systems, including advanced setups.
Possess a solid understanding of multi-room systems and security system programming and design.
Demonstrate proficiency in managing and maintaining vehicle care and equipment.
Support the team in maintaining the highest standards of service, quality, and safety.
Specific Product Experience:
Control - Control4 / Lutron Homeworks
Lighting - WAC, DMF, American Lighting
Shading - Lutron shades
Audio - Multi-room audio, Bang & Olufsen
Security - Qolsys / Alarm.com
Networks - Ruckus / Access Networks, Ubiquiti (infrequent), Eero (infrequent)
Miscellaneous - MadVR
Minimum Job Requirements:
At least 5 years of experience in the field of audio/video installation, smart home technologies, or a similar role.
Must have a clean driving record
Must be able to pass a multi-state background check by the State of North Carolina Alarm Licensing Board
Availability to work on a rotating on-call service schedule.
Proficient with desktop and mobile computing tools.
Excellent verbal and written communication skills, with the ability to engage and educate clients.
Self-motivated, detail-oriented, and able to follow best practices in system design and installation.
Proven problem-solving ability with the capacity to think critically and act decisively in troubleshooting.
Comfortable working with both hand and power tools and familiar with industry-standard equipment.
Highly organized with the ability to handle multiple tasks and prioritize effectively.
Process-driven with a commitment to maintaining the highest level of service and professionalism.
We offer a dynamic, team-oriented work environment where you’ll have opportunities for growth and development. If you’re passionate about audio-video technology and creating seamless smart home experiences for clients, we want to hear from you!