Network Engineer Tier III

Job Description

Job Description

Brief Description of Level 3 Support Accountability :

The Level 3 operational support role is accountable for the quality of the service, they handle the most difficult or advanced issues aligning to a particular service or technologies. They provide guidance to Level 2 / 1 support personnel as the Subject Matter Expert (SME) within their domain, as they have experience in the installation, configuration, operation, and diagnosis of the product. The Level 3 support role must actively seek to maintain and improve the quality of the service.

L3 technical experts resolve issues that are typically difficult or subtle. L3 engineers participate in management, prioritization, minor enhancements, break fix activities, problem management, stability analysis, etc. These support leaders have specific, deep understanding and expertise in one or two technology platforms. L3 engineers are proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement or a development, then the problem is transferred to engineering or development teams.

Examples of Support :

1. Manage incidents escalations from Level 2 Support,

2. Manage Priority 1 Incidents

3. Performance tuning of IT infrastructure and Applications,

4. Testing, Provide guidance and instruction to Level 2 operational personal,

5. Configure / set IT infrastructure Threshold for system monitoring,

6. Create New or update documentation within Knowledge base,

7. Standards decision making

Certification

1. CCNP

2. Palo Alto knowledge is a plus

3. Cisco Wireless certification is a plus

2. Experience

1. 5 years’ experience working on mid to large scale Cisco network, Palo Alto firewall environments

Skillset

Switch Management

Large Switches Tier 2 Knowledge

Access Switches Tier 2 Knowledge

Small Switches Advanced

Router Management

Branch office Router Tier 2 Knowledge

ASR 1001-X Tier 2 Knowledge

C8300-INIS-4T2x Tier 2 Knowledge

Firewall Management

Cisco ASA Tier 2 Knowledge

Palo (Model TBD) Tier2 Knowledge

Panorama Tier 2 knowlede

SDWan Management

ISR 4331 Advanced / Expert

ASR 1001-X Advanced / Expert

C8300-INIS-4T2x Advanced / Expert

Vmanage Advanced / Expert

VEdge Advanced / Expert

WLAN Management

Cisco Wireless Controllers Tier 2 Knowledge

Access Point Management

Cisco Access Points Tier 2 knowledge

Tools

Solar Winds Tier 2 knowledge

Cisco Prime Tier 2 Knowledge

Miscellenous

ISE Tier 2 Knowledge

ITSM

Service Now Tier 2 Knowledge

Company Description

Source 1 Solutions is a channel based global IT service provider with a presence in 118 countries. Source 1 Solutions specializes in delivery, installation and project management for projects within the unified communications, data networking, Wi-Fi, data center, physical security. RF engineering (DAS) & network security solutions. Strategically, Source 1 Solutions have established offices in the Americas, EMEA & the Asian-Pacific (APAC) territories.

Company Description

Source 1 Solutions is a channel based global IT service provider with a presence in 118 countries. Source 1 Solutions specializes in delivery, installation and project management for projects within the unified communications, data networking, Wi-Fi, data center, physical security. RF engineering (DAS) & network security solutions. Strategically, Source 1 Solutions have established offices in the Americas, EMEA & the Asian-Pacific (APAC) territories.