What are the responsibilities and job description for the Senior IT Infrastructure Engineer position at Source Code LLC?
We are an MSP Mentor Top 100 company looking for an experienced IT Infrastructure Engineer. A successful candidate for this position will possess strong experience with a variety of network and systems technologies, strong troubleshooting skills, a detail-oriented attitude, excellent customer service, documentation, and communication skills. Our projects are delivered remotely, as well as at client locations. This position is located in the Boston Massachusetts general area.
- Proven track record of successful implementation of enterprise technology projects.
- Experience working with a Project Manager, following PMO best practices for time and expense tracking.
- 25% travel in Massachusetts, CT, Rhode Island, and occasional national travel.
- Previous MSP experience a plus.
Job Description
The Senior IT Infrastructure Engineer’s tasks and responsibilities include:
- Configure and install new network and server hardware, on-premise and in the cloud.
- Migrate physical and virtual servers and upgrade operating systems.
- Configure and install new wireless networks.
- Experience with Office 365 tenant management, as well as Exchange/OneDrive data migration.
- Use RMM tool to deploy software and monitoring agents.
- Familiarity with rack and cable management.
- Provide support for high-level systems and network issues including performance, outages and security incidents.
- Manage multiple projects concurrently with successful results.
- Effectively track status and time in ticketing system.
- Design and update technical documentation.
- Regular communication with project managers and clients, keeping them informed of progress, upcoming changes or agreed outages.
- Remain up-to-date with current and future technologies emerging in the industry.
Skills Required
- At least 7 years of IT experience in a support role or related area.
- Ability to work in a team and communicate effectively.
- Experience with SonicWall, Cisco Meraki, and other networking technologies.
- Able to deploy, upgrade, and troubleshoot firewalls, managed switches, wireless controllers and WAPs.
- Understand protocols such as SNMP for troubleshooting.
- Support services for Microsoft related technologies: Windows Desktop, Windows Server, Exchange, SQL, Office 365.
- Knowledge in all supported Microsoft Operating Systems and Office products.
- Understanding TCP/IP technologies such as DHCP, DNS, and related troubleshooting tools.
- Networking, WAN concepts, SD-WAN and Layer 3 networking concepts.
- Familiarity with cloud solutions and architecture such as Microsoft Azure
- Familiarity with disaster recovery systems.
- Experience with Hyper-V and VMware HypervisorsOffice 365 administration.
- Ability to switch tasks frequently.
- Shell scripting (PowerShell, etc.) a plus
- Must be able to lift 50lbs
- Must be a US Person (US Citizen or legal Permanent Resident)
Please note that this position will be dedicated to supporting clients operating under U.S. export control rules (including ITAR). As a result, this position may include access to technology and/or software source code that is subject to U.S. export controls, including restrictions on who may have access. The Company may choose not to apply, or may be unable to apply, for a license as to any applicants whose access to export-controlled technology or software source code may require authorization. Accordingly, you will be required to provide information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your access, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license.
Integrated IT participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.
