What are the responsibilities and job description for the Customer Service Representative position at Source One South America (SOSA BPO)?
Job Title:
Customer Service Representative
Location: Santa Ana, CA (On-site)
Schedule:Monday to Friday Full-time
Compensation: $20.00 per hour
Job Overview:
We are looking for a Customer Service Representative to support clients in the timeshare exit process. This role involves answering questions, providing status updates, and ensuring a smooth and reassuring experience for our clients. If you’re detail-oriented, organized, and passionate about helping people — we’d love to hear from you.
Key Responsibilities:
- Respond to client inquiries via phone and email
- Provide clear and timely updates on case status
- Maintain and update client records with accuracy
- Collaborate with internal departments to resolve client issues
- Deliver exceptional customer service with empathy and professionalism
Qualifications:
- 1 year of customer service or administrative experience
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office (especially Excel and Word)
- Excellent communication and interpersonal skills
- Ability to multitask and manage multiple client cases
- Bilingual (English/Spanish) is a plus, but not required
Why Join Us?
- Competitive hourly wage
- No weekend shifts – enjoy a Monday to Friday schedule
- Opportunity to help clients navigate a major life decision
- Supportive and team-focused work environment
Ready to join a company that makes a real difference?
Apply now and be part of a dedicated team helping clients exit their timeshare contracts with confidence.
Job Type: Full-time
Ability to Commute:
- Santa Ana, CA 92701 (Preferred)
Ability to Relocate:
- Santa Ana, CA 92701: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20
