It Service Desk Specialist - Us Remote, Part-Time at Source One Technology

About Us: Source One Technology is a leading provider of IT services, seeking an experienced IT Service Desk Specialist to join our team. As a part-time, remote employee, you will provide top-notch technical support to our clients, resolving hardware, software, and network issues.

Job Type: Part-time

Job Summary:

The IT Service Desk Specialist Associate is an entry-level position responsible for troubleshooting and resolving IT productivity issues. Interacts with internal Progressive employees and/or Progressive Insurance Agents to restore IT productivity. Documents computer and system related incidents and troubleshoots solutions as appropriate, escalating or assigning follow-up work to other IT groups as needed.

Responsibilities:

1. Technical Support: Provide technical assistance and support for hardware, software, and network issues via phone, email, and chat.
2. Troubleshooting: Troubleshoot and resolve technical issues, using problem-solving skills and technical knowledge.
3. Documentation: Accurately document technical issues, solutions, and client interactions in our ticketing system.
4. Communication: Communicate technical information to non-technical clients, ensuring clear understanding and resolution.
5. Knowledge Base: Contribute to the development and maintenance of our knowledge base, ensuring accurate and up-to-date technical information.
6. Collaboration: Collaborate with internal teams, including IT, development, and operations, to resolve technical issues and improve processes.

Requirements:

1. Technical Knowledge: Proficiency in IT service management, troubleshooting, and technical support.
2. Certifications: CompTIA A , HDI Technical Support Professional, or equivalent certifications preferred.
3. Customer Service: Excellent customer service and communication skills, with the ability to work with diverse clients.
4. Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues.
5.  Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines.
6. Remote Work: Experience working remotely, with a reliable internet connection and a quiet, distraction-free workspace.

What We Offer:

1. Competitive Hourly Rate: A competitive hourly rate of $25-$35 per hour, depending on experience.
2. Flexible Scheduling: Flexible scheduling, with a minimum of 20 hours per week.
3. Remote Work Opportunity: The opportunity to work remotely, with the flexibility to create your own schedule.
4. Professional Development: Opportunities for professional growth and development, including training and certification programs.
5. Dynamic Team Environment: A collaborative and dynamic team environment, with a focus on teamwork, innovation, and client satisfaction.

Source One Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation is $25.00 - $35.00/hour.

About Source One Technology: Source One Technology is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.sourceonetechnology.com.

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