What are the responsibilities and job description for the Bilingual Call Center Collections Specialist position at Source Receivables Management?
Join Our Growing Team at Source Receivables Management!
Are you motivated, results-driven, and ready to thrive in a fast-paced environment? Source Receivables Management is seeking motivated and professional Bilingual (English/Spanish) Call Center Collections Specialists to join our dynamic Greensboro, NC office. If you thrive in a fast-paced environment, are fluent in English and Spanish, and enjoy a competitive workplace, this opportunity is for you!
Why Join Us?
We offer:
- Hourly Base Pay Unlimited Commission
- Bonuses: Uncapped monthly bonuses to reward your performance!
- Paid On-the-Job Training
- Comprehensive Benefits Package:
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with Employer Match
- Flexible Spending Account
- Employee Assistance Program
- Referral Program
- Company-Paid Life Insurance and Long-Term Disability
What We're Looking For:
We're seeking individuals who:
- Is fluent in English and Spanish.
- Have excellent communication and negotiation skills.
- Thrive in competitive, results-oriented environments.
- Can handle both outbound and inbound calls to resolve past-due accounts.
- Are self-motivated, organized, and capable of multi-tasking.
- Excel at basic math, including calculating percentages.
- Are team players who can also work independently.
- Maintain professionalism, accountability, and emotional control in high-pressure situations.
Bonus Skills: Strong negotiation experience and a history of achieving measurable goals.
Your Responsibilities:
- Engage with customers in both English and Spanish to negotiate and resolve overdue accounts.
- Make outbound and handle inbound calls to resolve customer accounts.
- Negotiate payment plans and develop effective resolutions for past-due balances.
- Foster a positive and professional work environment that supports teamwork.
- Set and achieve attainable goals while demonstrating consistent effort.
Training Program:
New hires will participate in a mandatory three-week training program designed to set you up for success.
Work Schedule:
- Mondays: 9:00 AM - 6:00 PM
- Tuesdays: 9:00 AM - 6:00 PM
- Wednesdays: 8:00 AM - 5:00 PM
- Thursdays: 8:00 AM - 5:00 PM
- Fridays: 8:00 AM - 4:30 PM
Work Environment:
This is an on-site position in our Greensboro, NC call center, offering a collaborative and supportive team environment. Hybrid remote scheduling is available after probationary period.
Ready to Join the Team?
At Source Receivables Management is committed to creating a workplace that values accountability, teamwork, and growth. If you're ready to take on this exciting challenge and achieve your earning potential, we'd love to hear from you!
Equal Opportunity Employer:
Source Receivables Management is an Equal Opportunity Employer, and we welcome candidates from all backgrounds to apply. We are a Certified Woman Owned Enterprise.
Take the next step in your career-apply now to become part of our winning team!
Apply Today!
