RV Service Advisor

Job description

A Day in the Life as a Service Writer with Us: Empathy is key for this role. You will be developing relationships with customers through successful management of product or service delivery. Your communication skills need to be clear, concise, and consistent as you will be a liaison between the customer and their dream RV! You will also need to collaborate with the parts department and technicians to obtain service and repairs needs/timeline to convey to the customer and ensure that the warranty department has all the information needed to submit proper information to the manufacturers. Ultimately, you are quality control and the best point of contact a customer can have! We provide you with all the equipment you may need. We also provide you with paid time off, a 401K company match, health insurance, dental and vision.

Essential Job Functions:

• Identifies RV problems and services by listening to customer’s description of symptoms
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles
• Prepares repair orders (RO)
• Handles customer complaints and maintains high customer satisfaction standards
• Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status.

Qualifications to be a Service Writer:

· High School Diploma or GED.

· RV Service Advisor experience is preferred but not required

· 1-2 years of Service Advisor experience in Automotive, RV, Powersports, Marine or other related fields is a plus!

· Able to navigate a computer, internet, and email.

· Excellent customer service and communication skills.

· Ability to multitask in a fast-paced environment.

· Reliable and strong work ethic.

· A positive attitude, good work ethic, and professional appearance

· Must present a professional demeanor, punctuality and able to work weekends and holidays, if needed.

· Must be able to function in a fast-paced environment.

· Valid driver license in the state that you will work and a good driving record.

Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

By responding to this email/job advertisement, and providing your phone number, you agree to receive text messages from members of Source Recruitment Group related to your application, your resume, and/or current and future job opportunities. Message and data rates may apply, depending on your cell phone service plan. You can opt- out of these communications at any time without adversely impacting any current or future job application. If you opt- out we will send you a text message to confirm we have processed your cancellation and send you a text message to invite you to sign up for work-related communication.

#HTF789

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Weekends as needed

Experience:

• Service Advisor: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Traverse City, MI 49685: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $60,000