Customer Service Support Manager

Responsibilities:

• Manage and schedule the Field Service Team and Retrofits across North America.
• Oversee resource planning for North American Warehouses and Repair/Refurbish Programs.
• Support compliance and standards projects.
• Handle end-to-end management of Field Retrofits, from purchase orders to final payments.
• Travel approximately 20%, including occasional international trips.

Requirements:

• B.S. degree or equivalent experience.
• Technical background in semiconductor equipment (preferred).
• Strong leadership and goal-setting abilities.
• Excellent communication skills, both written and verbal.
• Resilient, solution-oriented, and adept at managing high-pressure situations.
• Proficient in MS Office, ERP systems, and scheduling tools.
• Fluent in English (German/Spanish is a plus).
• Must be eligible to work in the U.S. with a valid driver’s license, passport, and credit card.

What We Offer:

• International, motivated team.
• Training and career growth opportunities.