What are the responsibilities and job description for the Quality Manager - Hybrid/Remote position at SourceAmerica?
Description
Who We Are ...
SourceAmerica is searching for a Quality Manager to join its team. The Subject Matter Expert for Quality provides leadership and drives the development, training, rollout, management, and evaluation of quality management systems (programs and processes) in support of nonprofit agencies (NPAs) members. The Subject Matter Expert for Quality (SME) supports key strategies, objectives, and initiatives emphasizing the delivery of quality services and products to Federal customers at fair market prices.
Due to the job requirements - the ideal candidate would be based in a U.S. central state.
What You Will Do ...
As a Quality Manager , your work functions will include but are not limited to the following. A full position description will be given to candidates at the time of the interview.
- Oversee and assist nonprofit agency (NPA) members, SourceAmerica Account Management, and Federal customers to ensure compliance with quality-related requirements on their contracts.
- Using strong business and quality knowledge to drive improvements in quality management, operational awareness, and productivity
- Assessing NPA performance against AbilityOne contract requirements and providing recommendations for improvement.
- Managing Issues and formal Corrective Actions in the corporate ERP system.
- Supporting NPA performance on AbilityOne contracts by participating in on-site reviews and by monitoring key indicators of contract performance.
- Collaborating with Account Management and Technical Support staff to provide assistance and offerings for industry best practices to NPAs.
- Assisting NPAs with problem resolution and customer relationship management issues.
- Business travel is required for this position based on business need ( 25-35% ).
- Other responsibilities will be assigned as organizational needs arise.
Salary Range
The salary for this position falls in a range between $95,000 - $100,000 depending on your experience and geographic location in the United States.
What You Must Have ...
Preferred Qualifications
Work Environment
Our organization offers both a hybrid work model-where employees work in our office two to three days per week and work from home the balance of the workweek-as well as a fully remote work model. Due to the job requirements - the ideal candidate would be based in a U.S. central state.
Employee Benefits
We offer a comprehensive employee benefits package that includes paid holidays, vacation time, sick leave, medical, dental, and vision insurance, a solid retirement plan, and more!
Accessibility Support
We're committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability, please contact us at Human Resources (888) 411-8424 or hr@sourceamerica.org .
Equal Opportunity Employment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our EEO Policy https : / / www.sourceamerica.org / sites / default / files / 2022-01 / eeo-policy.pdf .
Qualifications
Behaviors
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group
Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity
Motivations
Self-Starter - Inspired to perform without outside help
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Associates (required)
Experience
5 years : Experience with cooperative agreement contracts. (required)
5 years : Interpersonal relationships with senior management. (required)
5 years : Create quality awareness and implementing quality programs. (required)
5 years : Provide analysis and recommendations for continous improvements. (required)
5 years : Evaluating performance based on quality assessment requirements. (required)
Licenses & Certifications
Certified Quality Pract (preferred)
ASQ Certified Auditor (preferred)
ASQ Certified Quality Mgr (preferred)
Skills
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $95,000 - $100,000
