What are the responsibilities and job description for the Support Engineer [IC2] position at Sourcegraph?
Working hours
While we are an all-remote company and hire almost anywhere in the world, we have a preference for someone to reside in the following locations for this role. However, if you feel qualified, we welcome you to apply regardless of location. No matter what, the expected working hours for this position is 9 : 00am - 5 : 00pm Central Standard Time.
Preferred locations :
- North America : CST or MST required
Why this job is exciting
As part of the Technical Success organization, Support Engineering (SE) is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long-term customers without the important work this team does! SE exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers, and we help them throughout their customer journey.
Within one month you will…
Within three months you will…
Within six months you will…
About you
You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out.” You enjoy trying new technologies, breaking them, and helping fix them. You want to be part of a technical organization while talking with customers.
Nice to have
Level
This job is an IC2. You can read more about our job leveling philosophy in our Handbook.
Compensation
We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation , our compensation ranges are visible to every single Sourcegraph teammate. Your salary is determined by your pay band for the IC2 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.
The target compensation for this role is $84,800 USD.
In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits .
Interview process
Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!
We expect the interview process to take 5 hours in total.
Introduction Stage - we have initial conversations to get to know you better…
Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
J-18808-Ljbffr
Salary : $84,800
