What are the responsibilities and job description for the Support Engineer position at Sourcegraph?
A company is looking for a Support Engineer [IC2] to enhance customer experience through technical support and product improvement.Key ResponsibilitiesResolve technical issues and educate customers on product usageIdentify trends and suggest improvements for customer experience and product enhancementsContribute to documentation and onboarding processes for the teamRequired QualificationsExperience with Unix / Linux and / or BashFamiliarity with Kubernetes and containerized solutionsKnowledge of code hosting platforms like GitHub, GitLab, and BitBucketAbility to collaborate with cross-functional teams to address customer problemsProficiency in conveying complex technical ideas to diverse audiences
