What are the responsibilities and job description for the Housekeeping - Supervisor position at SourceMaster?
Overview
The Timeshare Supervisor/Inspector is responsible for consistently meeting quality and timeliness standards in the supervision of cleaning personnel. A Supervisor/Inspector must ensure the company mission statement and values are followed by all staff that report to him / her. The purpose of this position is to oversee cleaning personnel and make sure that units are being cleaned effectively and in the most efficient way.
Qualifications
Experience and Education Requirements
- High School Diploma
Other Qualifications
- A passion for cleanliness.
- Demonstrated motivational skills.
- Strong work ethic.
- Ability to train others.
- Desire to help others.
- Work irregular hours.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop and maintain a high standard of excellence within the staff.
- Assign duties to housekeeping personnel.
- Prepping units.
- Assist in the training of staff, both existing and new recruits.
- Report unit maintenance issues as per company procedure.
- Examine carpets, drapes and furniture for stains, damage or wear and report as necessary.
- Inspect and prepare cleaned units and report them as vacant and ready.
- Inspect units and complete the required amount of report cards per week.
- Replace kitchen inventory and supplies as needed.
- Assist in maintaining storage closets clean and organized.
- Report lost and found items to Executive Housekeeper.
- Ensure a safe working environment at each site and office.
- Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
- Ensure a sense of urgency exists within housekeeping staff so that units are turned on time.
- Personal timeliness. Be prompt with all assignments and appointments.
- Utilize supplies and equipment efficiently and effectively.
- Perform inventory on linens and supplies.
- Assist in linen inventories as directed.
- Responsible for time efficiency of direct reports.
- Assist in solving guest complaints promptly.
- Cultivate and develop strong, positive customer relations.
- Willing and able to assist resort guests and owners.
- Knowledgeable of the resort.
Travel Requirements
- Rarely
Work Environment
- This job operates in both a professional office environment routinely using standard office equipment such as computers, phone, copiers faxes, and filing cabinets. This position will also work in an operations environment with odors and/or dust as well as cleaning and laundry chemicals.
Physical Demands
Frequency
Lifting up to 25 pounds
Occasional
Bending and stooping
Occasional
Sitting
Frequent
Walking
Frequent
Standing
Frequent
Talking
Frequent
Hearing
Frequent
Reaching
Frequent
Use of hands to finger, handle, grasp or feel
Frequent
The Timeshare Supervisor/Inspector is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by SourceMaster Management.
sourceMaster LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, sourceMaster LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
