Community Programs Administrator

Delaware County residents Thrive after 55 at SourcePoint! We are looking for a creative and dynamic Community Programs Administrator to manage the day-to-day operations, programming, staffing, customer experience, and safety of SourcePoint community programs both within the building and at off-site locations.

Summary

We are looking for a creative and dynamic leader to manage the day-to-day operations, programming, staffing, customer experience, and safety of SourcePoint community programs both within the building and at off-site locations. This position has general flex hours between 8:00 a.m. and 6:00 p.m., Monday–Friday. The position requires some evenings and weekends. The Community Programs Administrator oversees the following:

• Fitness & Wellness
• Arts & Education
• Community Engagement
• Customer Service

Essential Job Functions

Management & Oversight

• Responsible for the daily operations of community programs, including on-site and off-site programming, oversight of staff & contracted instructors, program spaces, and equipment, and for planning goal development and budget management of the areas outlined above.
• Responsible for the oversight and success of all on-site and off-site programming to provide safe, meaningful, and engaging experiences and opportunities for participants.
• Provides direct supervision and evaluation to the leadership staff of the areas outlined above.
• Ensures staff coverage of all planned activities and center operating hours.
• Supports and fosters a positive culture within community programs that is cohesive and consistent with the agency’s overall culture.
• Uses system reports from program CRM software to pull data and member information for staff needs and reporting on program utilization.

Communication & Collaboration

• Responsible for supporting and furthering leadership’s vision for community programs and the agency, and for fostering a cohesive and cooperative relationship between community programs’ staff and that of other departments.
• Works collaboratively with and maintains professional communications with agency leadership, center members, and those doing business with community programs, including, but not limited to, funders and potential funders, grantees, contractors, vendors, and the public.
• Communicates and coordinates matters with and between management and staff.
• Responsible for staffing committees, task forces, and groups which may be formed to study an issue, manage an event, or generally improve the center.
• Responsible for creating and maintaining policies and procedures for the department, as well as the associated training.
• Is actively engaged and participates in leadership meetings and initiatives.

Planning and Evaluation

• Plans and acts strategically, takes initiative, and works independently; uses good judgment.
• Keeps supervisor aware of important issues and concerns.
• Conduct research and provide advice and recommendations to the supervisor.
• Develops and proposes community programs budget; monitors and approves all expenditures in accordance with approved budget.
• Develops, tracks, and reports key performance indicators and quality measures related to community programs.

Education & Experience

• Bachelor’s degree in nonprofit management, education, public health, human services, or related field required.
• Minimum of five years program management and employee or volunteer training experience
• Demonstrated experience working collaboratively with a diverse group of partners, including fellow staff members, community organizations, caregivers, volunteers, clients, and human services professionals.
• Demonstrated experience in managing a broad range of educational programming.

Required Skills & Abilities

• Functions as Person In Charge per schedule.
• Demonstrated knowledge of issues that impact older adults.
• Excellent leadership skills and problem-solving abilities; must be able to think critically and creatively to solve problems under pressure.
• Comprehensive understanding of excellent customer service.
• Excellent written and oral communication skills. Must be computer and MS Office literate.
• Strong organizational and administrative skills.
• Ability to meet deadlines and successfully handle multiple tasks.
• Ability to be creative and deal with ambiguity and change on a routine basis.
• Ability to promote a positive work culture throughout the organization.

Essential Physical Requirements & Working Conditions

• Ability to lift 20 lbs. regularly without assistance.
• Ability to drive to and from meetings, events, etc., as assigned.
• Ability to work evenings and weekends, when necessary.

Other

In any organization, particularly a small one, it is necessary to assume new responsibilities to ensure a smooth continuity of operations. It is expected that other organizational needs will emerge, which will be assigned to the Community Programs Administrator.

About SourcePoint

SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.

A Final Note

You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

April 2025

Equal Opportunity Employment:

SourcePoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, marital status, or veteran status.