What are the responsibilities and job description for the Commercial Account Manager position at Sourgum Waste?
Overview:
Sourgum is seeking a dynamic and driven individual to join our team as an Account Manager for our Commercial Division. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our commercial clients. This role requires exceptional communication skills, attention to detail, and a proactive approach to customer service.
Responsibilities
Sourgum is a haulsourcing platform revolutionizing the waste and recycling industry by providing businesses with high-quality services at lower costs. Powered by proprietary datasets and a reverse auction system, our SaaS platform, combined with a curated network of 5,000 trusted vendors, helps restaurant brands, roofing contractors, and property management companies reduce waste removal costs by an average of 20%. We're an early stage company backed by the same venture capital funds that have backed Uber, Venmo, and Pill Pack (Amazon Pharmacy).
Requirements
Sourgum is seeking a dynamic and driven individual to join our team as an Account Manager for our Commercial Division. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our commercial clients. This role requires exceptional communication skills, attention to detail, and a proactive approach to customer service.
Responsibilities
- Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies
- Nurture strong relationships with commercial clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns
- Monitor service quality and customer satisfaction, addressing any issues promptly and effectively
- Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies
- Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination
- Provide support to the Account Executive team in various administrative tasks and projects as needed
- Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth
Sourgum is a haulsourcing platform revolutionizing the waste and recycling industry by providing businesses with high-quality services at lower costs. Powered by proprietary datasets and a reverse auction system, our SaaS platform, combined with a curated network of 5,000 trusted vendors, helps restaurant brands, roofing contractors, and property management companies reduce waste removal costs by an average of 20%. We're an early stage company backed by the same venture capital funds that have backed Uber, Venmo, and Pill Pack (Amazon Pharmacy).
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field preferred
- Proven experience in account management, customer service, or sales, preferably in the waste management or B2B services industry
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams
- Excellent organizational abilities, including time management and prioritization skills
- Proficiency in MS Office Suite and CRM software (e.g., Salesforce or Hubspot) preferred
- Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment
- Commitment to upholding company values of sustainability, integrity, and excellence
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Opportunities for professional development and career advancement within a growing company
- A positive and collaborative work environment with a focus on innovation and sustainability
