What are the responsibilities and job description for the Customer Experience Agent position at Sourgum?
We are seeking a Customer Success Agent, who is as passionate about the environment as they are about helping others, to help support our ambitious growth objectives.
If you're looking for a career at a company that is invested in your personal development, has a solid compensation package, and want to be a pivotal part of a great team, this could be for you.
Reporting directly to the Customer Experience Manager, you will assist Sourgum customers with creating and managing their orders, troubleshoot issues, and provide expert advice to help prospective customers choose the best service option for them.
You are a self-starter and quick learner who is excited to join an environmental startup in its infancy and make a difference, both in the company and in the world. If that sounds like you, we would love to receive your application!
About Sourgum
Sourgum provides modern solutions and incredible support to customers and suppliers in the waste & recycling industry. We are here to revolutionize the outdated waste management industry and work toward zero waste, by providing our customers with simple applications to manage all their waste and recycling needs and equipping our partners with powerful hardware and software to improve hauling efficiency and sustainability. Doing so, we divert waste from landfills into upcycle streams, and plant trees to offset our carbon footprint. Our team is accessible, responsive, honest and friendly - with our customers, our partners and our colleagues, no matter who they are. Join us in making the world a cleaner place!
This job is right for you if...
- You're a happy, compassionate, and energetic person.
- You have VERY strong conversational communication skills.
- You’ve been told (more than once) that you’re scrappy, progressive, a roll-up-the-sleeves get-stuff-done type of person that is organized, honest and thoughtful.
- You’re resourceful, good with technology, intellectually curious, and ready and able to learn new things.
- You’ve been called an overachiever.
- You want to make a big change in the way waste is handled, and put humanity on a path towards environmental sustainability.
As a Customer Success Agent you'll...
- Be on the "front lines" and fielding customer calls and email queries.
- Work closely with our partnered haulers to coordinate and schedule jobs across the country.
- Update and maintain our CRM system, and following up with inbound marketing leads.
- Be involved in product and system development discussions and creations.
- Confidently close sales leads over the phone.
- Support various team members with Zero Waste and new initiative projects.
What we're looking for...
- Must be comfortable talking to customers on the phones, while maintaining a happy and enthusiastic tone throughout the day.
- Must be able and willing to prioritize and manage tasks
- Must be well organized, a good task manager, and able to prioritize based on business needs.
- You absolutely have to be dependable.
- A competitive compensation package including $40,000 - $50,000 base stock options.
- The opportunity to grow and perform in a fast-paced environment alongside a stellar team.
- Robust medical, dental, vision, and wellness benefits.
- 401(K)
