What are the responsibilities and job description for the Vendor Onboarding Specialist position at Sourgum?
About Sourgum Waste
Sourgum is transforming the $100B waste and recycling industry with technology that makes waste removal simpler, smarter, and more affordable. Our innovative haulsourcing platform connects businesses with high-quality services at significantly lower costs — saving our customers an average of 20%. Powered by proprietary datasets, a reverse auction system, and a carefully curated network of 5,000 trusted vendors, we help companies of all shapes and sizes streamline their operations while contributing to a more sustainable future.
We’re a fast-growing, venture-backed company on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Founder Collective, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Uber, Venmo, and Amazon Pharmacy.
If you’re driven by innovation, impact, and the opportunity to build something groundbreaking, we’d love to meet you.
Position Overview
We are seeking a dynamic and detail-oriented Onboarding Specialist to join our Vendor Relations team at Sourgum Waste. As a key player in our mission to revolutionize the waste and recycling industry, you will be responsible for onboarding new hauler partners onto our haulsourcing platform, ensuring they meet Sourgum Waste’s operational standards, and facilitating a seamless integration into our system. This role is crucial in ensuring our network of 5,000 trusted vendors continues to grow and deliver top-tier, sustainable waste management solutions to our diverse clientele.
Key Responsibilities
- Vendor Onboarding: Lead the end-to-end onboarding process for new hauler partners, including account setup, compliance verification, and operational alignment. This will include cold outreach to vendors and warm introductions from Territory Managers.
- Training & Support: Educate haulers on Sourgum Waste’s platform the Sourgum Partner Portal (SPP), order management processes, and service level expectations.
- Compliance & Documentation: Ensure all haulers meet regulatory and company-specific compliance requirements, including insurance, permits, and service agreements. Maintain vendor profiles with all required documentation, proper contacts, and up to date pricing and operating procedures.
- Relationship Management: Act as the primary point of contact for new haulers, addressing questions and ensuring a smooth transition into our network.
- Process Improvement: Identify opportunities to enhance the onboarding experience and streamline workflows for efficiency.
- Collaboration: Work closely with the vendor relations, customer service, and operations teams to ensure hauler success and performance alignment.
