What are the responsibilities and job description for the Veterinary Receptionist - Anderson, IN position at South Anderson Veterinary Clinic?
Who we are
Are you passionate about animals and dedicated to providing outstanding customer service? South Anderson Veterinary Clinic is looking for a friendly and compassionate Customer Service Representative (CSR) to be the first point of contact for our clients and their pets. This is a part-time position with the potential to transition into full-time.
Qualifications for this position include a genuine love for animals, excellent communication skills, and a knack for problem-solving. Prior customer service experience is a plus, but a positive attitude and a willingness to learn are a must. We do our best to live out our values of Respect, Education, Compassion, and Honesty on a daily basis with our clients and each other. We strive to provide more quality days together for our clients and patients. If you're ready to unleash your potential in a rewarding environment where every day brings new challenges and opportunities to make a difference in the lives of pets and their owners, then come join our pack!
We enjoy a positive clinic culture and excellent benefits, including:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!
Lifestyle Benefits:
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
As a CSR for South Anderson Veterinary Clinic, you will be responsible for the following:
- Manage day-to-day operations of the veterinary office
- Maintain a clean environment
- Properly answer multi-line phone system: assess, prioritize, and direct phone callers.
- Maintain a professional reception area
- Greet & welcome client and patients
- Check in clients/patients, collect pertinent information
- Confirm the next day's appointments according to protocol
- Schedule client/patients for efficient use of doctor & staff time
- Must be comfortable with Windows-based computer software
- Collect payment from patients at the time of treatment
- Learn the details of our practice management system
- Make follow-up appointments as needed
Personal Requirements
***Please note the following requirements and preferences of applicants for all positions at South Anderson Veterinary Clinic:
Physical Requirements
Please be sure you are comfortable with the following, as they are a regular part of our day:
- Active movement throughout the day: walking, standing, squatting, etc. (not a sedentary position).
- Ability to lift 40 pounds
Education/Experience
- High School Diploma
- Two years of office experience desired
- Legible handwriting
- Associate's or Bachelor's Degree preferred
Interpersonal
- Good interpersonal skills
- Enjoy animal interaction
- Effective verbal skills
- Must be a TEAM player
- Able to adapt to office policy improvements
- Conflict resolution experience
- Customer service or patient relations experience
- Quick response/accurate data entry
Apply today! We cannot wait to meet you!
Diversity, equity, and inclusion are core values of South Anderson Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
