Patient Access Manager

Job Summary

The Manager, Admissions is responsible for the effective and efficient operation of the registration departmentand the management of patient accounts at point of service as well as for the quality of admission information and point of service collections. The Manager, Admissions provides informational support and evaluation of regulations, procedures or practices of the registration representative (s). Additonally, this position coordinates the department quality assurance program, manages employees work schedules, and represents the facility as the focal point for all communications.

Essential Functions

• Ensures that all registrations are entered in the correct insurance prayer plans and financial classes.
• Develops, plans, and implements education, maintenance and competence assessment regarding organization and registration policies, protocols and practices.
• Completes required education in a timely manner and ensures assigned staff complete assigned education and facility requirements.
• Incorporates quality improvement data and/or patient satisfaction data into departmental goals.
• Demonstrates awareness of organizational and registration policies, participates in their developmental and uses them as a basis for decision making.
• Demonstrates fiscal accountability for department resources and the ability to achieve outcomes within allocated resources.
• Assumes responsibility for staffing the departments and maintains the departments' productivity.
• Conducts interviews, selects employees and actively works to recruit and retain staff.
• Communicate effectively with patients and families regarding admissions requirements, procedures, and any special considerations.
• Demonstrates accurate knowledge and skill in patient registration.
• Demonstrates proficiency at hospital wide and/or department specific computer software and technology.
• Collaborates with other departments to problem solve ongoing issues that impact department/organization goals and/or patient care delivery.
• Ensures and monitors department operations to meet the criteria and standards as set forth by JC and other governing bodies.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree with a major in accounting, finance, business administration or hospital administration required
• 3-5 years management experience of a registration department in a hospital facility required

Knowledge, Skills and Abilities

• Excellent verbal and written communication abilities.
• Customer service background
• Ability to work well under pressure
• Strong knowledge of healthcare regulations, insurance processes, and admissions procedures.
• Ability to work independently and as a team
• Medical terminology and coding preferred
• Strong leadership and team management skills.
• High attention to detail and accuracy in patient information handling.
• Ability to handle stressful situations and resolve conflicts effectively.
• Strong organizational and time-management skills.