Pre-Registration Representative

Job Summary

The Pre-Registration Representative is responsible for pre-registering all scheduled patients prior to presenting for their scheduled appointments. This position is responsible for obtaining complete and accurate demographic and insurance information for each patient in any and/or all registration settings – Emergency Department, Outpatient, Admissions and Pre-Registration. The position ensures facility guidelines for the collection of patient deductibles, co-payments and/or coinsurance requirements are properly executed.

Essential Functions

• Registration:
  • Keeps abreast of new registration protocols.
  • Meets competency standard for use of registration system.
  • Obtains informed consent for each patient.
  • Scans all id/ins cards and physician orders.
  • Keep all PHI information protected.
• Customer Service:
  • Treats internal and external customers with respect.
  • Greets patients/visitors with a smile.
  • Contributes to decreasing patient wait time.
  • Escorts patients to destination when needed.
  • Demonstrates competence and comfort with engaging in collection dialog with patients.
  • Documents all collection activity in the appropriate system.
  • Sets up payment plans as needed.
  • Provides patient with financial counseling information if needed.
• Verification of Insurance:
  • Utilizes the appropriate system(s) to verify insurance for all registrations.
  • Reviews verification staff notes in system.
  • Calls insurance companies when needed.
• Communication:
  • Utilizes effective interpersonal skills to interact with patients, families, fellow workers, medical staff and visitors.
  • Performs duties willingly and with initiative.
  • Treats other with consideration, courtesy and respect.
  • Works effectively in stressful situations.
  • Demonstrates judgment and tact.
• Demonstrates organizational support competencies:
  • Proper application of Policies & Procedures
  • Arranges own knowledge base and development by attending formal and informal educational activities and shares knowledge with others.
  • Demonstrate ability to work independently within scope.
  • Assures standards set forth by state, Joint Commission (TJC) and other agencies are met.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Less than 2 years experience in the healthcare industry preferred
• Less than 2 years registration experience preferred

Knowledge, Skills and Abilities

• Demonstrated ability to communicate verbally and in writing to all patients, patients’ families, co-workers and all hospital departments and/or patient care floors.
• Good organizational and customer service skills and the ability to function effectively under stress.
• Proficiency in use of computers, printers, fax machines, credit card machines and scanners.
• Attention to detail and concentration
• Ability to work in a fast-paced, ever-changing environment.
  Ability to sit for long periods of time.
• Strong team and interpersonal skills.
• Strong customer service orientation.