What are the responsibilities and job description for the SBRS Skip Trace Specialist position at South Bay Auto Auction?
In this key role the Skip Specialist is to skip / locate debtor and collateral. This position will work as the liaison between the clients (lien holder), and our in-house recovery team.
Duties:
- The Skip Tracer is responsible for using database tools to locate and verify a consumer’s where abouts, and or location of their vehicle.
- Taking inbound and outbound calls from Debtors, Clients, Agents, & Internal Staff.
- Perform collection skip-tracing activities in accordance with FDCPA, state and local collection laws.
- Follows up each lead and documents results on approved collection software programs and relays necessary findings to all appropriate parties.
- Documents account specifics to ensure factual data is labeled to each specific account while matched 100% to recorded calls while adhering to each client’s specific guidelines.
- Partake in a constant continuation of professionalism, respect, and dignity to all employees of the organization while providing compassion and empathy.
- Personally accountable for adhering to compliance with all state and federal laws and regulations per all client and company policies and procedures.
- Performs other duties as needed to ensure maximum efforts are made for the client and the firm.
- Report directly to Skip Manager, and Director of Recovery.
Requirements:
- High School Diploma or equivalent, college level courses in Business Administration preferred
- Minimum of 2 years of skip trace / collection experience.
- Demonstrated ability to function as a contributing team member
- Professional interaction with internal employees.
- Ability to manage multiple tasks, applies best practices to required tasks, organize work and set priorities with a sense of urgency and importance.
- Ability to work under pressure, using tact, discretion and good judgment to respond to all requests in a professional and courteous manner
- Solid PC skills (Outlook, Word, Excel) and user level application
- Proficient in skip trace software, ie: Accurint, Tracers, iDicore, and Windows software
- Detail Oriented
- Strong Organizational Skills
- Excellent Deductive Reasoning and Critical Thinking Skills
- Strong Written and Verbal Communication Skills
- Effective Time Management Skills
- SBRS offers vacation, sick, holiday, 401K, medical, dental, vision
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $22 - $25
