What are the responsibilities and job description for the GM Administrative Assistant II, Front Desk Supervisor position at South Bay Community Association?
About Us: The South Bay Community Association is seeking a dedicated and experienced administrative specialist and Front Desk Supervisor to join our team. We are a dynamic organization committed to providing exceptional service and support to our clients and employees. If you have a passion for leadership and a diverse skill set in administration, we want to hear from you!
Job Summary: The Administrative Supervisor will oversee the daily operations of the front office, ensuring efficient and effective customer service and contribute to HR, accounting, event planning, and records management duties. This role requires a proactive leader with strong organizational skills and the ability to manage multiple tasks simultaneously.
Duties
- Manage and supervise front desk staff
- Schedule appointments and maintain calendars
- Greet and assist visitors in a friendly and professional manner
- Answer and direct phone calls
- Respond to emails and inquiries promptly
- Maintain office supplies inventory
- Ensure the reception area is tidy and presentable
- Handle customer complaints or issues with tact and diplomacy
Key Responsibilities:
- Front Office Management:
- Oversee the daily operations of the front desk, ensuring a welcoming and professional environment.
- Supervise front desk staff, including scheduling, training, and performance evaluations.
- Handle customer inquiries and resolve issues promptly and effectively.
- Customer Service:
- Ensure high levels of customer satisfaction by providing excellent service and addressing customer concerns.
- Develop and implement customer service policies and procedures.
- HR Generalist Duties:
- Assist with recruitment, on-boarding, and training of new employees.
- Manage employee records, benefits administration, and compliance with labor laws.
- Support employee relations and performance management processes.
- Accounting Generalist Duties:
- Assist with basic accounting tasks, including accounts payable/receivable, invoicing, and payroll processing.
- Prepare financial reports and assist with budget management.
- Event Planning:
- Coordinate and manage company events, meetings, and conferences.
- Handle logistics, vendor relations, and event budgets.
- Records Management:
- Maintain accurate and organized records for the company.
- Ensure compliance with record-keeping policies and regulations.
Qualifications:
- Proven experience in front office management and customer service.
- Strong HR generalist and accounting skills.
- Experience in event planning and records management.
- Excellent organizational and multitasking abilities.
- Strong leadership and supervisory skills.
- Proficiency in Microsoft Office Suite and relevant software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Education and Experience:
- Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
- Minimum of 3-5 years of experience in an administrative supervisory role preferred.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 35 per week
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Experience:
- Accounting: 1 year (Required)
- Event planning: 1 year (Required)
- Front desk: 1 year (Required)
- Supervising: 1 year (Required)
Ability to Commute:
- Port Ludlow, WA 98365 (Required)
Work Location: In person
Salary : $23 - $28