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Lube Technician

South Bay Lube Inc
Edgewater, FL Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/10/2025

SOUTH BAY LUBE, INC.

JOB DESCRIPTION

Job Title: Lube Technician

Reports to: General Manager

Minimum hours per week: N/A

Employee Type: Hourly Non-exempt

Job Description:

Responsible for performing automotive services and activities associated with the store in an accurate and timely manner according to company policies and procedures.

Employees Supervised: None

Key Statistics: Responsible for assisting in acquiring good Customer Service Satisfaction (CSS) Scores, Computer Based Training Percentage (CBT), and Mystery Shop Scores by properly executing job duties.

Principle Accountabilities:

Upper Bay Tech (UBT)

  • Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
  • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
  • Guiding vehicles in safely.
  • Assisting with vehicle light checks.
  • Checking all vehicle fluids and filling to proper level.
  • Checking tire pressure and filling to proper level.
  • Inspecting air and cabin filters.
  • Adding new oil to customer vehicles to proper levels.
  • Demonstrates good customer service skills.
  • Always wears Personal Protective Equipment (PPE).
  • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
  • Meets JTSS standards with no quality defects.
  • Executes the JTSS calls and response system properly.
  • Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Lower Bay Tech (LBT)

  • Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
  • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
  • Inspect and fill differential and/or gearboxes as applicable.
  • Lubricate chassis when applicable.
  • Inspect entire under carriage for leaks, damages, or otherwise unusual instances and report them to the UBT and/or Team Leader (TL).
  • Properly remove drain plug, inspect for damages, and drain oil from vehicle.
  • Properly remove oil filter from vehicle and replace with a brand new manufacturer specified one.
  • Perform proper safety and quality inspection.
  • Demonstrates good customer service skills.
  • Always wears Personal Protective Equipment (PPE).
  • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
  • Meets JTSS standards with no quality defects.
  • Executes the JTSS calls and response system properly.
  • Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Team Leader (TL)

  • Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
  • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
  • Write work orders up using the Report on Conditions (ROC) form.
  • Assist in vehicle light inspections.
  • Complete all computer work on vehicle then send into the office for cash out.
  • Must execute good floor control (assure speed of service).
  • Ensure “no handles” policy in which all doors are to be opened for customers is being executed by all team members.
  • Demonstrates good customer service skills.
  • Always wears Personal Protective Equipment (PPE).
  • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
  • Meets JTSS standards with no quality defects.
  • Executes the JTSS calls and response system properly.
  • Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Courtesy Technician (CT)

  • Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
  • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
  • Clean exterior windows.
  • Vacuum vehicle interiors.
  • Assists in vehicle light inspections.
  • Greet customers within 10 seconds of driving on the lot if the Customer Service Advisor is with another customer.
  • Drive vehicles in the bay as well as out once services have been completed.
  • Demonstrates good customer service skills.
  • Always wears Personal Protective Equipment (PPE).
  • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
  • Meets JTSS standards with no quality defects.
  • Executes the JTSS calls and response system properly.
  • Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Job Knowledge, Skills and Experience:

Skills

  • High School Diploma or equivalent.
  • Ability to speak, read, and write English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively with customers and employees.
  • Ability to perform basic and intermediate level math calculations.
  • Has completed required computer based training (CBT) modules for the CSA position, and CT position, and Product Knowledge.
  • Attendance is an essential function of employment and you must be timely and ready to work your scheduled shifts.

Physical Requirements

  • The Lube Technician position will require the employee to regularly service cars. Thus, while

performing the duties of this job the employee is regularly required to stand and walk.

  • Use of hands, and fingers to feel, reach with hands and arms.
  • Flexibility to work in awkward positions.
  • Able to climb stairs.
  • Able to lift objects up to 25 pounds and transfer from one height to another.
  • Able to climb, balance, stoop, kneel, crouch and crawl.
  • Able to communicate clearly.

Health, Safety, Security and Environment (HSSE)

  • Wear required Personal Protective Equipment (PPE) always, setting an example for others to follow.
  • Has completed CBT modules for HSSE1, HSSE2, and Safety.

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