Lube Technician

SOUTH BAY LUBE, INC.

JOB DESCRIPTION

Job Title: Lube Technician

Reports to: General Manager

Minimum hours per week: N/A

Employee Type: Hourly Non-exempt

Job Description:

Responsible for performing automotive services and activities associated with the store in an accurate and timely manner according to company policies and procedures.

Employees Supervised: None

Key Statistics: Responsible for assisting in acquiring good Customer Service Satisfaction (CSS) Scores, Computer Based Training Percentage (CBT), and Mystery Shop Scores by properly executing job duties.

Principle Accountabilities:

Upper Bay Tech (UBT)

• Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
• Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
• Guiding vehicles in safely.
• Assisting with vehicle light checks.
• Checking all vehicle fluids and filling to proper level.
• Checking tire pressure and filling to proper level.
• Inspecting air and cabin filters.
• Adding new oil to customer vehicles to proper levels.

• Demonstrates good customer service skills.
• Always wears Personal Protective Equipment (PPE).
• Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
• Meets JTSS standards with no quality defects.
• Executes the JTSS calls and response system properly.
• Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Lower Bay Tech (LBT)

• Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
• Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
• Inspect and fill differential and/or gearboxes as applicable.
• Lubricate chassis when applicable.
• Inspect entire under carriage for leaks, damages, or otherwise unusual instances and report them to the UBT and/or Team Leader (TL).
• Properly remove drain plug, inspect for damages, and drain oil from vehicle.
• Properly remove oil filter from vehicle and replace with a brand new manufacturer specified one.
• Perform proper safety and quality inspection.

• Demonstrates good customer service skills.
• Always wears Personal Protective Equipment (PPE).
• Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
• Meets JTSS standards with no quality defects.
• Executes the JTSS calls and response system properly.
• Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Team Leader (TL)

• Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
• Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
• Write work orders up using the Report on Conditions (ROC) form.
• Assist in vehicle light inspections.
• Complete all computer work on vehicle then send into the office for cash out.
• Must execute good floor control (assure speed of service).
• Ensure “no handles” policy in which all doors are to be opened for customers is being executed by all team members.

• Demonstrates good customer service skills.
• Always wears Personal Protective Equipment (PPE).
• Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
• Meets JTSS standards with no quality defects.
• Executes the JTSS calls and response system properly.
• Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Courtesy Technician (CT)

• Execution and reinforcement of customer service mantra – Fast, Trustworthy, and Knowledgeable….Every time, Everywhere.
• Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
• Clean exterior windows.
• Vacuum vehicle interiors.
• Assists in vehicle light inspections.
• Greet customers within 10 seconds of driving on the lot if the Customer Service Advisor is with another customer.
• Drive vehicles in the bay as well as out once services have been completed.

• Demonstrates good customer service skills.
• Always wears Personal Protective Equipment (PPE).
• Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
• Meets JTSS standards with no quality defects.
• Executes the JTSS calls and response system properly.
• Supports professional image and trust by showing respect to the customers’ vehicles by using seat covers and floor mats during service.

Job Knowledge, Skills and Experience:

Skills

• High School Diploma or equivalent.
• Ability to speak, read, and write English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively with customers and employees.
• Ability to perform basic and intermediate level math calculations.
• Has completed required computer based training (CBT) modules for the CSA position, and CT position, and Product Knowledge.
• Attendance is an essential function of employment and you must be timely and ready to work your scheduled shifts.

Physical Requirements

• The Lube Technician position will require the employee to regularly service cars. Thus, while

performing the duties of this job the employee is regularly required to stand and walk.

• Use of hands, and fingers to feel, reach with hands and arms.
• Flexibility to work in awkward positions.
• Able to climb stairs.
• Able to lift objects up to 25 pounds and transfer from one height to another.
• Able to climb, balance, stoop, kneel, crouch and crawl.
• Able to communicate clearly.

Health, Safety, Security and Environment (HSSE)

• Wear required Personal Protective Equipment (PPE) always, setting an example for others to follow.
• Has completed CBT modules for HSSE1, HSSE2, and Safety.