Hardware/OS Support Technician Level I

Contract Length:  12- month 

Immediate Supervisor:     Director of Technology Services        

Basic Function: This position is responsible for supporting all computer equipment and peripherals including troubleshooting, technical support,  repair of equipment, and ordering parts.  

Essential Duties & Responsibilities:

• Perform installation, configuration, maintenance, and repair of district technology  (workstations, printers, peripherals, etc.). 
• Troubleshoot basic layer 1 and layer 2 networking issues. 
• Prioritize assigned help-desk tickets and resolve or route to appropriate staff for action  and track progress of service and problem resolution. 
• Research and resolve technical issues and recommend appropriate  interventions/modifications as needed. 
• Pick up and deliver equipment to and from sites. 

Qualifications: 

Knowledge & Experience

• Ability to effectively and efficiently troubleshoot technical problems. 

• Experience in diagnosing and repairing hardware problems on a variety of platforms.  • Knowledge of current Apple and Microsoft desktop operating systems. • Ability to quickly learn and take advantage of new technologies and concepts. • Ability to learn new applications easily and quickly leverage current application  knowledge to identify changes to increase efficiency. 

• Ability to read and understand complex computer system documentation. • Multi-task orientation to handle a number of projects at once while remaining flexible to  changing requirements and priorities. 

• Familiarity with LDAP, Active Directory, and other directory systems. 

• Apple, Dell, HP, and Microsoft Certifications a plus.  

Physical Attributes

• Excellent written and verbal skills in order to effectively communicate quality technical  and functional system specifications. 

• Exceptional service orientation. 

• Exceptionally self-motivated and directed. 

• Superior analytical, evaluative, and problem-solving abilities. 

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an office; dexterity of hands and fingers to operate a computer keyboard and other technologies and office equipment, sitting, standing and walking for extended periods of time; kneeling; bending at the waist; lifting; pushing; pulling and carrying equipment, supplies and materials weighing up to 50 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read; prepare and assure the accuracy of documents.

Work Conditions:

• Availability for after-hour meetings with the Director of Technology
• On-call availability for emergencies
• Regular travel between buildings