What are the responsibilities and job description for the Pharmacy Customer Service Representative Front Store position at SOUTH BRONX INC?
Benefits :
- 401(k) matching
- Employee discounts
- Paid time off
Position Overview :
As a Pharmacy Customer Service Representative in the front store, you will play a vital role in creating a positive and efficient experience for customers seeking prescription and over-the-counter medications. You will be the first point of contact for customers entering the pharmacy department, assisting them with a variety of needs, and ensuring smooth operations between the pharmacy and the front store. Your role requires strong communication skills, attention to detail, and a customer-first attitude.
Key Responsibilities :
Greet customers and assist them with general inquiries regarding pharmacy products and services, including prescription refills, over-the-counter medications, and health & wellness items.
Assist customers with prescription pick-up, ensuring proper handling, verifying accuracy, and ensuring the customer receives their medications in a timely manner.
Maintain stock levels of over-the-counter medications and other pharmacy-related products, ensuring shelves are stocked and organized. Assist with the ordering and receiving of products as needed.
Process customer payments for pharmacy services and products, including insurance verifications and co-payment handling, while maintaining a high level of accuracy.
Coordinate with pharmacy technicians and pharmacists to ensure customers' needs are met efficiently. Assist with patient counseling when appropriate.
Ensure the front store and pharmacy area remain clean, well-organized, and compliant with safety standards, including proper handling of medications and hazardous materials.
Address customer concerns or complaints with professionalism and care, escalating issues to the Pharmacy Manager or Store Manager when necessary.
Ensure strict confidentiality in handling patient information and adhere to all HIPAA and privacy regulations.
Qualifications :High school diploma or equivalent required.
Strong interpersonal and communication skills, with the ability to interact with a diverse customer base.
Physical Requirements :
Salary : $16 - $18