I.T Support Specialist (Anticipated)

Job Title:Information Technology Support Specialist Location:Information Technology (IT) Job Group:Support Staff, Non-Union Pay Level:Exempt, Grade 22 Reports To:Information Technology Support Coordinator Summary: Works under the general oversight of the Information Technology Support Coordinator. Facilitates access to and utilization of information and technology resources for staff and students through the school help desk. Provides user support for hardware and software applications. Essential Duties and Responsibilities: Provides assistance to technology users through phone calls, walk-ins, or traveling to District locations by: Diagnosing and troubleshooting hardware, network, and software problems. Installing and upgrading hardware, operating systems, and software programs. Communicating with end users during the repair process. Maintaining user accounts. Assists the Information Technology Support Coordinator and Department by: Maintaining an inventory of computer equipment and software, as needed. Providing on-site multi-media production assistance to students, staff, approved outside users, and School Board members in support of district initiatives and/or approved work. Photographs employees and issues new ID cards. Participates and works with IT Department Student Intern program and initiatives. Performing other duties as assigned. 3.Remains current on career related subject matter by: Attending professional meetings and conferences related to information technology subject matter, as requested. Remaining current with software in use including, but not limited to: the Student Information System, SpedDoc, Microsoft products, library software and other administrative/operational software systems. Assisting with school-based technology plans and development. General Responsibilities: The ability to work in a collaborative team environment is essential to the employee's successful job performance. The ability to work independently and to produce acceptable outcomes in a timely manner is required. Regular attendance in accordance with established work schedule. Demonstrated ongoing commitment to workplace diversity, sustainability, and delivering exceptional customer service. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Associates’ Degree or equivalent in technology is preferred. Demonstrated experience and/or training in software, hardware, multimedia presentation tools, and other technology related information, as well as customer service is essential. Experience in classroom technology, multimedia presentations, or related fields are helpful. Language Skills: Ability to read, analyze, and interpret information from professional journals and technical documents; the ability to extrapolate relevant information and translate into simple written and/or oral instructions is essential. Ability to effectively receive and respond to comments, inquiries, or complaints from students, staff, faculty, and administrators in various formats (electronic, in-person, written.) Ability to present information clearly and succinctly to others (small to large groups) in formal or informal venues and demonstrate effective communication, interpersonal, and organizational skills is required. Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must apply basics of algebra, geometry, and statistics to daily applications. Reasoning Ability: Ability to observe situations, define problems, identify solutions, and assume appropriate responsibilities within scope of the job’s responsibilities to achieve satisfactory results. Demonstrates a mechanical aptitude. Other Skills and Abilities: Demonstrates knowledge, competence, and skills in all aspects of current and emerging information technology, including telecommunications access, and educational software and hardware. Demonstrates technical competencies in building-based hardware and software including but not limited to: multimedia equipment (LCD projectors, SmartBoards, scanners, digital camcorders, and cameras) all Microsoft Office Suite applications, SQL, and Crystal Reports. Demonstrates ability in organizational, human relations, and training skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, as defined by the District, may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use fingers to operate computer or typewriter keyboards, sit, walk, stand, talk, and hear. The position occasionally requires workers to lift and carry up to 75 pounds; climb stairs, ladders, or scaffolding; bend and crouch; reach, hold, grasp, and turn objects; and feel the shape, size, and temperate of objects. The work typically requires the ability to speak and to hear normally and listen for sounds associated with technological equipment, to use normal and or aided vision for near and distant objects and to detect odors. The individual must meet deadlines from several sources and interact with others. Occasionally the position requires the employee to work irregular or extended hours. The noise level of the work environment ranges from quiet to moderate. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a typical school environment and primarily indoors. The noise level is quiet to moderate. Terms of Employment: Full Year Evaluation: Annually

Salary : $24 - $26