What are the responsibilities and job description for the Customer Service Representative (CSR) position at South Carolina 811?
Customer Service Representative
100% Remote position (Must reside within the state of South Carolina)
Do you want to use your skills to make a difference in the community? If you are a customer-focused problem-solver, we need to talk!
Schedule: Monday - Friday 8:30 am - 5:30 pm. Schedule may vary based on call volume, Overtime required
Minimum Internet speeds required: 3 Mbps upload/10 Mbps download
Compensation: $16.69 Potential Performance Bonuses
Perks: Company-provided equipment, Paid Time-Off, Medical, Dental, and Vision Benefits, 401K, Career Growth, the list goes on and on!
If you are interested in being a part of an organization with a great atmosphere, strong mentorship, and great advancement opportunity, please apply today!
We DON'T do Collections, Telemarketing, or door-to-door sales. Are you excited? Keep reading!
About Us
We are a small company with room for advancement; we do not do collections or sales-type calls.
We offer great benefits and use evolving technology. SC811 is the call (or click) before you dig Call Center for SC. People can get their lines marked by calling our Center or submitting their requests online. Notifying SC811 of any planned excavation can help prevent damages that can result in fines, service interruption, physical injury, or even death. Safety of the general public, excavators, utility members, locators, and all stakeholders are our top priority.
Description:
The candidate is primarily responsible for answering inbound calls, receiving & accurately recording multiple formats of excavation information, and efficiently inputting into a web-based platform. The employee must possess excellent verbal and written communication skills. In addition, present positive & professional attitude, while handling calls with a sense of urgency. Be able to accurately plot site locations on a map. This position is open to candidates within the state of South Carolina and operates fully remotely. The company will provide the needed equipment.
Responsibilities:
- Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately tell caller pertinent and legal information on each locate notice.
- Individuals must continuously be dedicated to the safety of our stakeholders and the public.
- Be available at all times during scheduled shifts to input locate notices and receive incoming calls from excavators.
- Other duties as assigned by the Operations Manager or Director of Operations.
Skills/Requirements:
- Be able to type at least 45 wpm accurately (or at least 14,500 kph)
- Able to process excavation information precisely and adhere to standards set forth by Organization
- Ability to understand and listen effectively to customer situations while maintaining company interests
- Handle a high volume of telephone contacts that may include difficult and demanding customer situations
- Have effective time management skills and manage working in a fast-paced environment
- Handle repetition of tasks throughout the workday
- Score acceptable or set goals on evaluations composed by Management.
Other Requirements:
- Ability to stand or sit for considerable lengths of time.
- Work in a confined workspace for a long period of time attached to a telephone headset and entering data
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Minimum requirement is a high school diploma or equivalent
- 2 years of customer service experience required
- Be able to pass an assessment test for typing and customer service skills
- Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm)
- Bilingual candidates encouraged to apply
- Must reside and be able to work remotely from within the State of South Carolina.
Salary : $17