Security Officer I - Second Shift

Job Description

Job Description

Bring Your Passion and Expertise to Our Team

Located along the pristine harbor in the heart of historic Charleston, the South Carolina Aquarium has been inspiring visitors for over twenty years. From our over 5,000 animals to our award-winning education team, from the Sea Turtle Care Center™ to our conservation programs protecting local species, visitors are struck with awe and inspiration as they journey through all our exhibits, representing the mountains to the sea of South Carolina.

At the South Carolina Aquarium, we are committed to creating an inclusive workplace that celebrates and values diversity. Our culture is built on having a team of diverse backgrounds and voices working together to increase our capacity to serve our visitors and fulfill our mission. It brings us together in ways that help us stand out. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ individuals, veterans, and people with disabilities to apply.

Job Summary :

Provides the South Carolina Aquarium with 24-hour Security support services, including building operations systems and alarm monitoring, building access control, and thorough support and communication with all departments. Ensures the reliability of operations and life support while maintaining the safety and security of the staff, animal collection and SCA facilities.

Schedule : 2 PM - 10 PM (Second Shift)

Essential Functions :

• Adhere to all South Carolina Aquarium Policies / Procedures and SCA Security Department General Orders.
• Monitor alarm panels, building automation systems and alert response teams as needed.
• Coordinates emergency response with external fire department, law enforcement and EMS services.
• Control access to Aquarium and monitor surveillance cameras.
• Monitor the loading dock, coordinate all incoming and outgoing vehicles and monitor contractor and vendor access into the building.
• Provide bag checks as required
• Operate metal detection devices and / or advanced detection devices as required
• Assist internal departments (primarily Husbandry and Facilities) by facilitating adjustments to equipment for life support systems and building control systems, especially after-hours.
• Conduct regular rounds of the building, communicate incidents to the appropriate contact and log findings.
• Identify and analyze problems; use sound reasoning to arrive at conclusions and make logical judgements.
• Provide outstanding customer service to Aquarium guests, contractors, vendors and internal contacts.
• Monitors and anticipates potential safety and security issues and engages conflict resolution techniques to defuse situations before they become critical.
• Excellence in customer service / communications skills are essential with the desire to de-escalate emotional induced situations.
• Model high standards of honesty, integrity, trust, openness and respect for individuals.
• Create and issue access ID cards and parking permits.
• Check in and maintain log for all Aquarium visitors (contractors, media, etc.).
• Issue keys to volunteers or other SCA staff as needed.
• Clear building of guests at closing, secure doors and set-up for evening conditions.
• Communicate with event staff during evening special events.
• Coordinates lost and found.
• Assists with the lost child and parent process.
• Maintains medical equipment and provides medical assistance to staff and guests as needed.
• Receive packages (UPS, FedEx etc.) and freight deliveries and notifies recipients.
• Must be able to work 40 hours a week, which may include nights, weekends and holidays and some overtime.
• First aid and CPR trained.
• Participation on the Ride Out Team may be required with short notice.

Other Duties and Responsibilities :

Knowledge, Skills, and Abilities :

Education and Experience Required :

Physical Requirements :

Requires average walking, standing, bending, stooping, crouching; often requires sitting, computer tasks and phone and radio usage; occasionally requires carrying up to 50 lbs., kneeling and pushing and pulling.

Working Conditions :

Typical office environment with some outdoor work, often requires contact with public, day, evening and night working hours with weekends and holidays.

The South Carolina Aquarium is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel classified.

The Aquarium is an "at-will" employer, and as such, employment with the Aquarium is not for a fixed term, or definite period and may be terminated at the will of either party, with or without cause, and without prior notice.

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