What are the responsibilities and job description for the Systems Engineer I position at South Carolina Department of Commerce?
Job Responsibilities
Welcome to South Carolina. The new headquarters of American innovation.
The South Carolina Department of Commerce (S.C. Commerce) is committed to maintaining the state’s long-term competitiveness while building a modern economy — one that is diverse, supporting businesses at every phase of their lifecycle, while allowing people to live and work where they love.
As one of 20 cabinet agencies, S.C. Commerce is the state’s lead economic development agency. Its mission is to create economic opportunities to increase choices for all South Carolinians, which it does by supporting new and existing businesses and partnerships that fuel emerging industries such as life sciences, headquarters, and advanced energy. To drive the state’s advanced energy potential and global impact, S.C. Commerce helped organize the SC Nexus for Advanced Resilient Energy (SC NEXUS), designated as one of 31 federal Technology and Innovation Hubs in 2023. A national leader in foreign direct investment, South Carolina extends its international reach with representation in Europe and Asia, ensuring the state remains a top, global business destination from launch to legacy.
Job Purpose
The Systems Engineer will assist with maintaining our IT infrastructure, ensure optimal performance of systems, and provide technical support to end-users. This role requires strong problem-solving skills, the ability to multitask, and a customer-focused attitude. Incumbent will be responsible for assisting in the implementation, and maintenance of our applications and systems infrastructure to ensure it aligns with the Agency’s strategic business objectives in a Microsoft Windows and Office 365 hybrid environment.
Job Functions
A bachelor's degree in computer science or related field and experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
Preferred Qualifications
Experienced knowledge of information technology system analysis, design, testing and maintenance techniques. Experienced knowledge of computer or network hardware, software, operating systems, programming languages, or other information technology tools and resources. Ability to solve basic to moderately complex problems and apply critical thinking skills to needs or problems, both individually and as part of a team. Ability to prepare status reports and basic to moderately complex technical reports in a clear and concise manner. Ability to work effectively with users, vendors, staff members, and other IT units. Ability to follow technical directions. Ability to communicate in a clear and concise manner.
Additional Comments
Must have a valid SC driver's license. Able to travel within the state and occasionally outside of the state with potential overnight travel.
The South Carolina Department of Commerce offers an exceptional benefit package for full time and temporary grant positions that include:
Welcome to South Carolina. The new headquarters of American innovation.
The South Carolina Department of Commerce (S.C. Commerce) is committed to maintaining the state’s long-term competitiveness while building a modern economy — one that is diverse, supporting businesses at every phase of their lifecycle, while allowing people to live and work where they love.
As one of 20 cabinet agencies, S.C. Commerce is the state’s lead economic development agency. Its mission is to create economic opportunities to increase choices for all South Carolinians, which it does by supporting new and existing businesses and partnerships that fuel emerging industries such as life sciences, headquarters, and advanced energy. To drive the state’s advanced energy potential and global impact, S.C. Commerce helped organize the SC Nexus for Advanced Resilient Energy (SC NEXUS), designated as one of 31 federal Technology and Innovation Hubs in 2023. A national leader in foreign direct investment, South Carolina extends its international reach with representation in Europe and Asia, ensuring the state remains a top, global business destination from launch to legacy.
Job Purpose
The Systems Engineer will assist with maintaining our IT infrastructure, ensure optimal performance of systems, and provide technical support to end-users. This role requires strong problem-solving skills, the ability to multitask, and a customer-focused attitude. Incumbent will be responsible for assisting in the implementation, and maintenance of our applications and systems infrastructure to ensure it aligns with the Agency’s strategic business objectives in a Microsoft Windows and Office 365 hybrid environment.
Job Functions
- Monitor the performance of network and system infrastructure and take proactive measures to optimize and improve performance.
- Create and maintain documentation for system architecture, configuration, and operational procedures.
- Collaborate with other IT team members to troubleshoot and resolve issues with applications and systems infrastructure, including hardware, software, and network problems.
- Maintain service contracts; install and uninstall software; update system operating system and security patches; and install new hardware. Develop and document plans for upgrade paths with contingency for issues with upgrades as well as protections for data to ensure continued functionality and no loss of data when transitioning.
- Maintain hardware and software to ensure the integrity of all SCDOC networks, servers and workstations.
- Evaluate new or advanced technologies, develop plans and support for implementation.
- Manage remote access of DOC computers and other resources in a safe and effective manner.
- Design, develop, deploy, and maintain 3rd party applications to meet the needs of the Agency.
A bachelor's degree in computer science or related field and experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
Preferred Qualifications
Experienced knowledge of information technology system analysis, design, testing and maintenance techniques. Experienced knowledge of computer or network hardware, software, operating systems, programming languages, or other information technology tools and resources. Ability to solve basic to moderately complex problems and apply critical thinking skills to needs or problems, both individually and as part of a team. Ability to prepare status reports and basic to moderately complex technical reports in a clear and concise manner. Ability to work effectively with users, vendors, staff members, and other IT units. Ability to follow technical directions. Ability to communicate in a clear and concise manner.
Additional Comments
Must have a valid SC driver's license. Able to travel within the state and occasionally outside of the state with potential overnight travel.
The South Carolina Department of Commerce offers an exceptional benefit package for full time and temporary grant positions that include:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse and Children.
- 15 days annual (vacation) leave per year.
- 15 days of sick leave per year.
- 13 paid holidays.*State Retirement Pension and 401K Plans
- Deferred Compensation Programs
- Paid Parental Leave.
- Telecommute options of 1-2 days per week.
