What are the responsibilities and job description for the Service Desk Technician position at South Carolina Department of Employment and Workforce?
Job Responsibilities
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new manufacturing jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful positionat an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, greatretirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!
Job Description:
This position is located in the Division of Information and Business Solutions in Columbia. Under general supervision, the incumbent will process inbound IT incidents and service requests for the agency. Process incidents and service requests with proper logging, classification, prioritization, investigation and initial diagnosis. Communicate with all customers, vendors, and other IT personnel with excellent interpersonal skills. Manage interruptions to or reductions in the quality of services and ensure that service is restored with agreed timescales.
Minimum And Additional Requirements
A bachelor’s degree and relevant training and experience; OR any equivalent combination of education, relevant training and experience sufficient to perform the essential functions of the position.
Preferred Qualifications
Previous service desk experience, workstation troubleshooting experience, great customer service skills.
Additional Comments
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new manufacturing jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful positionat an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, greatretirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!
Job Description:
This position is located in the Division of Information and Business Solutions in Columbia. Under general supervision, the incumbent will process inbound IT incidents and service requests for the agency. Process incidents and service requests with proper logging, classification, prioritization, investigation and initial diagnosis. Communicate with all customers, vendors, and other IT personnel with excellent interpersonal skills. Manage interruptions to or reductions in the quality of services and ensure that service is restored with agreed timescales.
Minimum And Additional Requirements
A bachelor’s degree and relevant training and experience; OR any equivalent combination of education, relevant training and experience sufficient to perform the essential functions of the position.
Preferred Qualifications
Previous service desk experience, workstation troubleshooting experience, great customer service skills.
Additional Comments
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
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