What are the responsibilities and job description for the Administrative Specialist / North Augusta / Front Desk position at SOUTH CAROLINA DEPARTMENT OF MENTAL HEALTH?
Job Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
State Minimum Requirements:
Agency (Facility) Preferences:
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex – including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
- This position is located at the Hartzog Center, 431 W. Martintown Road, North Augusta, SC 29841.
- Under general supervision, performs receptionist and administrative duties independently. Uses knowledge of operation and general office procedures to make independent decisions concerning processing of information and customer relations.
- Monitors the schedules of assigned clinical/medical staff to ensure maximum efficiency of patient care hours.
- Consistently backfills any cancelled appointments.
- Makes bank deposits on time and per policy.
- Collects payments from patients.
- Ensures compliance with DOFS policies and procedures.
- Greets patients upon arrival and is responsive to their needs.
- Provides exceptional customer service when answering the phone.
- Provides engagement for clinicians assigned to Hartzog clinic and adheres to SCDMI-1/ABMHC policy regarding missed appointments and engagement.
- Enters and imports fiscal demographic, and insurance information into CIS.
- Imports assigned documentation into EMR system.
- Participates in supervision, trainings, and agency meetings and complies with Corporate Compliance and Risk Management policy and plan.
- Participates in Cultural Affairs trainings and demonstrates effective use of social and interpersonal knowledge and skills.
- Conducts patient registration for new admissions.
- Performs other duties as needed
State Minimum Requirements:
- A high school diploma. Related clerical experience may be substituted for a high school diploma.
- A high school diploma and two years of clerical experience; or an Assoicate degree in secretarial science or other related field; or three years of clerical experience.
Agency (Facility) Preferences:
- Requires the knowledge of general office procedures.
- Requires the ability to utilize standard computer programs/equipment as well as to learn SCDMH operating systems.
- Employee receives general supervision and support from immediate supervisor.
- Ability to lift 5lbs.
- Operate a state vehicle (as applicable to position).
- Position is considered essential and may be called back during crises/disasters/emergencies.
- Bilingual abilities in English and Spanish (or another language) are a plus.
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex – including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave accrual per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
- Take this opportunity to be part of a multi-disciplinary team that makes a difference in the lives of others.
- Gain valuable on the job training, expertise and skills in evidence-based treatment, problem solving, communication and networking.
- Be part of an innovative and diverse workforce of dedicated public mental health leaders.
- Receive personalized coaching from a licensed and experienced clinician, with the opportunity for clinical supervision for licensure.
- Opportunity for enhanced clinical training through conferences, consultation groups, and trainings on EBPs (Trauma Focused Cognitive Behavioral Therapy, DBT, Motivational Interviewing, Substance Use Disorders, EMDR).
