Program Assistant / MCIC Motor Carrier Specialist III - 175344

Job Responsibilities

Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Motor Carrier Information Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Motor Carrier Information Center - Headquarters, Blythewood, SC.

Responsibilities of the Motor Carrier Information Center (MCIC) Motor Carrier Specialist III

• Answers complex and detailed inquiries, daily, concerning DMV laws, policies, and procedures related to Motor Carrier services through various modes of communication such as telephone, email, or written correspondence. Consistently meets unit goals and objectives as defined for quality customer service.
• Evaluates documents provided by the customer to determine if the appropriate and compliant documentation is being submitted. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e., suspended, closed, revoked, out of service, etc.).
• Responsible for processing MCS Information Center calls and emails as required, and assists with office-related tasks associated with the daily operations of all MCS program. Reconciles inventory, completes end of day processes, prepares summary report of daily activities, and accounts for and balances revenue collected with transactions processed.
• Retains accurate department records for state, federal, and program reporting; ensures carrier's information is stored in the document management system so that supporting documentation is made available for peer review, audits, member jurisdictions, enforcement, administrative hearings, suspensions, cancellations, and data uploads. Researches and provides customer records/reports for upper management.
• Maintains professional growth and development to keep abreast of the programs administered through MCS, the MCS systems, and state/federal regulations and reporting. Reports productivity stats daily and maintains output percentages set by the department.
• Performs other duties as required by their management and the Deputy Director of MCS.
  
  

Minimum Qualifications

Minimum and Additional Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience or an equivalent combination of education, training and related experience.
  
  

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.
  
  

Additional Requirements

• Ability to learn and explain policy and procedures to MCS customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills. Must have technical ability to properly operate multi-line phone set with headset.
• Works under general supervision after a period of training. Must ensure that the SCDMV policies and operational procedures are followed.
• Works in general office environment. May be required to work extended hours outside of normal scheduled work week.
• Must be able to lift 10-15lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.
  
  

Preferred Qualifications

Agency Preferred

• A high school diploma plus two years job experience.
  
  

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
  
  

So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.