Program Assistant / Motor Carrier Information Specialist III - 175835

Job Responsibilities

Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Motor Carrier Information Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Motor Carrier Information Center - Headquarters, Blythewood, SC.

Responsibilities of the Motor Carrier Information Specialist III

• Provide knowledgeable assistance to customers regarding their Motor Carrier Services (MCS) accounts, with a focus on IRP (International Registration Plan) and IFTA (International Fuel Tax Agreement) inquiries, while consistently meeting established productivity and service quality standards.
• Review customer accounts and documents to ensure they meet state and FMCSA requirements before issuing credentials or processing transactions. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e., suspended, closed, revoked, out of service, etc.).
• Assist customers with resetting passwords and accessing the online MCS portal. Respond to emails in a timely manner and help with daily office tasks. Reconcile inventory and complete end-of-day transaction reports.
• Acquire and apply comprehensive knowledge of applicable state laws, FMCSA regulations, internal polices and processes, and supporting systems to effectively resolve customer concerns.
• Maintain up-to-date knowledge of the DMV and MCS programs, internal systems, and relevant regulations. Accurately track and report daily performance metrics in accordance with departmental expectations.
• Performs other duties as required by management.
  
  

Minimum Qualifications

Minimum and Additional Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience or an equivalent combination of education, training and related experience.
  
  

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.
  
  

Additional Requirements

• Ability to learn and explain policy and procedures to MCS customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills. Must have technical ability to properly operate multi-line phone set with headset.
• Works under general supervision after a period of training. Must ensure that the SCDMV policies and operational procedures are followed.
• Works in general office environment. May be required to work extended hours outside of normal scheduled work week.
• Must be able to lift 10-15lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.
  
  

Preferred Qualifications

Agency Preferred

• A high school diploma plus two years job experience.
  
  

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
  
  

So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.